Paul Gentilini in

Paul Gentilini

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Director, Professional Services at 8x8
📍 Cape Elizabeth, Maine, United States

Paul is a Director of Professional Services at 8x8 with extensive experience in multi-channel contact centers, covering operations, technology, and consulting. He recently completed a post-graduate program in Project Management at the University of Massachusetts Amherst, adding to his expertise in leading professional services teams.

He received a Presidents Award for his contribution to the first international deployment of a major clinical solutions product in Germany.

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Experience
25 Years
Current Role
Director, Professional Services
Job Level
Mid-senior
Location
Cape Elizabeth, Maine, United States
Personality Overview

How Paul shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paul cares about

Contact Center Solutions
His entire career at 8x8, Genesys, and Express Scripts has focused on managing and implementing multi-channel contact center technologies, including voice, chat, email, and SMS.
Professional Services
He has a long history of leading professional services, from pre-sales consulting and project scoping to managing service delivery and customer success.
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Career

Work history

11-2021
Director, Professional Services
8x8
6-2020 - 12-2021
Senior Manager, Professional Services - Americas
8x8
6-2019 - 6-2020
Engagement Manager
8x8
5-2017 - 1-2019
Senior IT Architect
Express Scripts
6-2014 - 5-2017
Consulting Sales Director
Genesys
In the press

Media appearances

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Education
9-2022 - 8-2023
Post Graduate Program in Project Management
University of Massachusetts Amherst
1989 - 1993
Bachelor of Arts (BA)
University of Maine
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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