Paul Gentilini

Observer
DISC Type : ci

Director, Professional Services at 8x8

Cape Elizabeth, Maine, United States

Overview

Paul is a Director of Professional Services at 8x8 with extensive experience in multi-channel contact centers, covering operations, technology, and consulting. He recently completed a post-graduate program in Project Management at the University of Massachusetts Amherst, adding to his expertise in leading professional services teams.



He received a Presidents Award for his contribution to the first international deployment of a major clinical solutions product in Germany.

Personality Overview

Assertive

Value Driven

Example Seeker

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Contact Center Solutions
His entire career at 8x8, Genesys, and Express Scripts has focused on managing and implementing multi-channel contact center technologies, including voice, chat, email, and SMS.
Professional Services
He has a long history of leading professional services, from pre-sales consulting and project scoping to managing service delivery and customer success.
Conversational AI
Holds a certification in Project Management for Conversational AI and has skills in Natural Language Understanding and Chatbot Development, showing a focus on modern customer interaction.

Media Appearances

Paul has no verified media appearances

Work History

11-2021
Director, Professional Services at 8x8
6-2020 - 12-2021
Senior Manager, Professional Services - Americas at 8x8
6-2019 - 6-2020
Engagement Manager at 8x8
5-2017 - 1-2019
Senior IT Architect at Express Scripts
6-2014 - 5-2017
Consulting Sales Director at Genesys

Education

9-2022 - 8-2023
Post Graduate Program in Project Management from University of Massachusetts Amherst
1989 - 1993
Bachelor of Arts (BA) from University of Maine

More Information

Social Presence :

Prographics :

Exp : 25 Location : Cape Elizabeth, Maine, United States Job Level : Mid-senior Designation : Director, Professional Services at 8x8
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Paul

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Paul take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Paul

Personality Compatibility


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