Paul O'Brien

Examiner
DISC Type : cs

Customer Delivery Manager Smart Metering at British Gas

Liverpool, England, United Kingdom

Overview

Paul is a senior leader at British Gas with over 15 years of management experience, currently serving as a Customer Delivery Manager for Smart Metering. He specializes in enhancing service, repair, and installation operations through negotiation and root cause analysis, fostering a culture of accountability and trust within his teams.

He is a passionate advocate for mental health and mental clarity, having been featured as the cover story for an issue of The Source magazine to speak on the subject. He believes in leading people, not just managing things, and values creating a supportive work environment.

Unique fact: Paul has dedicated his entire 23-year career to a single company, British Gas.

Personality Overview

Status Quo Seeker

Process Oriented

Tough To Convince

They are always well-planned and adopt a systematic approach.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

Mental Health Advocacy
He was featured as a cover story for a publication called 'The Source' where he spoke about mental health and often posts about the importance of mental clarity.
Leadership & Mentoring
With over 15 years of leadership experience, he is focused on mentoring and enabling his teams to take ownership, fostering accountability and trust.
Customer Service Delivery
His roles have consistently focused on managing and improving customer delivery in areas like smart metering, service, and repair for both business and residential customers.

Media Appearances

Paul has no verified media appearances

Work History

9-2025
Customer Delivery Manager Smart Metering at British Gas
7-2022 - 9-2025
Regional Field Support Manager at British Gas
11-2020 - 7-2022
Area Business Customer Delivery Manager British Gas Business at British Gas
8-2019 - 11-2020
Customer Delivery Manager Service and Repair at British Gas
1-2011 - 8-2019
Service Manager at British Gas

Education

1994 - 2001
A-Levels in Chemistry from Halewood Comprehensive
Education details unavailable from Halewood Comprehensive

More Information

Social Presence :

Prographics :

Exp : 23 Location : Liverpool, England, United Kingdom Job Level : Middle Designation : Customer Delivery Manager Smart Metering at British Gas
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Paul

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Paul take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Paul

Personality Compatibility


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