Paul O'Brien in

Paul O'Brien

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Customer Delivery Manager Smart Metering at British Gas
📍 Liverpool, England, United Kingdom

Paul is a senior leader at British Gas with over 15 years of management experience, currently serving as a Customer Delivery Manager for Smart Metering. He specializes in enhancing service, repair, and installation operations through negotiation and root cause analysis, fostering a culture of accountability and trust within his teams.

He is a passionate advocate for mental health and mental clarity, having been featured as the cover story for an issue of The Source magazine to speak on the subject. He believes in leading people, not just managing things, and values creating a supportive work environment.

Unique fact: Paul has dedicated his entire 23-year career to a single company, British Gas.

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Experience
23 Years
Current Role
Customer Delivery Manager Smart Metering
Job Level
Middle
Location
Liverpool, England, United Kingdom
Personality Overview

How Paul shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paul cares about

Mental Health Advocacy
He was featured as a cover story for a publication called 'The Source' where he spoke about mental health and often posts about the importance of mental clarity.
Leadership & Mentoring
With over 15 years of leadership experience, he is focused on mentoring and enabling his teams to take ownership, fostering accountability and trust.
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Career

Work history

9-2025
Customer Delivery Manager Smart Metering
British Gas
7-2022 - 9-2025
Regional Field Support Manager
British Gas
11-2020 - 7-2022
Area Business Customer Delivery Manager British Gas Business
British Gas
8-2019 - 11-2020
Customer Delivery Manager Service and Repair
British Gas
1-2011 - 8-2019
Service Manager
British Gas
In the press

Media appearances

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Education
1994 - 2001
A-Levels in Chemistry
Halewood Comprehensive
Education details unavailable
Halewood Comprehensive
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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