Paul Williams in

Paul Williams

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Systems and User Support at TLS
📍 Lockeport, Nova Scotia, Canada

Paul is a detail-oriented Systems and User Support specialist at TLS with a background in IT networking and network operations. He is professionally certified in Genesys Cloud CX and studied Information Technology at Nova Scotia Community College. Colleagues describe him as knowledgeable, loyal, and a dedicated team player.

Based on his professional interests, Paul follows the developments of major Canadian companies like BlackBerry and Desjardins, suggesting a possible interest in the national technology and finance sectors.

He was promoted from a contract position to a full-time role at TLS after his first year, underscoring his strong performance.

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Experience
19 Years
Current Role
Systems and User Support
Location
Lockeport, Nova Scotia, Canada
Personality Overview

How Paul shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paul cares about

Genesys Cloud Platform
He holds a professional certification in Genesys Cloud CX, consistently recertifies, and has extensive experience resolving customer issues and designing call flows on the platform.
IT Service Management
His career focuses on user support and network operations, and he recently completed a course in Jira administration, showing an interest in service desk management.
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Career

Work history

2-2024
Systems and User Support
TLS
10-2023 - 2-2024
Junior User Support
TLS
11-2022 - 1-2023
Customer Support Specialist
Inoria
11-2020 - 4-2022
Software Support Specialist 1 I3Vision
i3Vision
7-2013 - 4-2020
Network Operations Center Operator
Web.com
In the press

Media appearances

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Education
2009 - 2011
Information Technology – Systems Management/Networking
Nova Scotia Community College - NSCC
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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