Paul Williams

Questioner
DISC Type : c

Systems and User Support at TLS

Lockeport, Nova Scotia, Canada

Overview

Paul is a detail-oriented Systems and User Support specialist at TLS with a background in IT networking and network operations. He is professionally certified in Genesys Cloud CX and studied Information Technology at Nova Scotia Community College. Colleagues describe him as knowledgeable, loyal, and a dedicated team player.

Based on his professional interests, Paul follows the developments of major Canadian companies like BlackBerry and Desjardins, suggesting a possible interest in the national technology and finance sectors.

He was promoted from a contract position to a full-time role at TLS after his first year, underscoring his strong performance.

Personality Overview

Systematic

Not Easily Convinced

Value Seeker

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Genesys Cloud Platform
He holds a professional certification in Genesys Cloud CX, consistently recertifies, and has extensive experience resolving customer issues and designing call flows on the platform.
IT Service Management
His career focuses on user support and network operations, and he recently completed a course in Jira administration, showing an interest in service desk management.
End-User Experience
His roles consistently involve supporting end-users with daily operational issues and providing exceptional customer care to ensure maximum service availability and performance.

Media Appearances

Paul has no verified media appearances

Work History

2-2024
Systems and User Support at TLS
10-2023 - 2-2024
Junior User Support at TLS
11-2022 - 1-2023
Customer Support Specialist at Inoria
11-2020 - 4-2022
Software Support Specialist 1 I3Vision at i3Vision
7-2013 - 4-2020
Network Operations Center Operator at Web.com

Education

2009 - 2011
Information Technology – Systems Management/Networking from Nova Scotia Community College - NSCC

More Information

Social Presence :

Prographics :

Exp : 19 Location : Lockeport, Nova Scotia, Canada Job Level : N/A Designation : Systems and User Support at TLS
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers

DONT's

  • Avoid rushing them, be polite and patient
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Paul

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Paul take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Paul

Personality Compatibility


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