Paula Alvarez, MBA

Activist
DISC Type : Cd

Manager, Premium Support at Airbnb

Calgary, Alberta, Canada

Overview

Paula Alvarez is a leader in client services, currently serving as a Manager of Premium Support at Airbnb. With a background in the finance sector at companies like Neo Financial, she specializes in driving success through strategic partnerships and customer-centric solutions. She holds an MBA from University Canada West and a certification in digital marketing.

Outside of her corporate career, Paula has a background in the arts, having studied Music Education at the Conservatorio de Musica de Chascomus. Her colleagues describe her as a passionate and kind leader, highlighting her positive and encouraging attitude in professional settings.

Unique fact: Before pursuing her MBA and a career in finance and tech, Paula studied music education at a conservatory.

Personality Overview

Logical And Quick

Perfectionist

Value Conscious

They can be nudged to make faster decisions by offering what they value.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

Customer-Centric Solutions
Her professional focus is on fostering client relationships and delivering transformative customer experiences, a theme she highlighted when joining Neo Financial.
Disruptive Leadership
She self-identifies as a "Passionate & Disruptive Leader" in her professional headline, indicating an interest in innovative and change-oriented management styles.
Financial Innovation
[Predicted] Based on her experience at Neo Financial, she expressed excitement about being part of a team that is "redefining financial services with innovation. "

Media Appearances

Paula has no verified media appearances

Work History

11-2025
Manager, Premium Support at Airbnb
7-2025 - 11-2025
Sr Manager Credit Risk Operations at Neo Financial
3-2025 - 11-2025
Senior Manager Customer Experience at Neo Financial
2-2023 - 7-2024
Vice President Client Services at KM2 Solutions
12-2022 - 2-2023
Senior Global Account Manager at Majorel

Education

7-2021 - 9-2022
Master of Business Administration - MBA from University Canada West
1988 - 1992
Music Education from Conservatorio de Musica de Chascomus

More Information

Social Presence :

Prographics :

Exp : 6 Location : Calgary, Alberta, Canada Job Level : Middle Designation : Manager, Premium Support at Airbnb
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Paula

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Paula take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Paula

Personality Compatibility


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