Paula Byrne

Examiner
DISC Type : cs

Client Lead at Navigator Global

United Kingdom

Overview

A marketing professional with over 20 years of experience across Ireland, Italy, and the UK, Paula excels at building client relationships that drive business growth. As Client Lead at Navigator Global, she blends strategic thinking with creativity and commercial acumen. She holds a Diploma with Distinction from Trinity College Dublin.

Paula is passionate about the intersection of data, technology, and people. Her career focus on CRM and customer engagement reflects a deep interest in using technology to foster genuine connections. Known for her authentic and collaborative approach, she builds trust to inspire teams and achieve ambitious results.

She recently completed the intensive and highly regarded Mini MBA in Marketing with Professor Mark Ritson.

Personality Overview

Process Oriented

Unexpressive

Status Quo Seeker

Being observant comes to them naturally.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are always well-planned and adopt a systematic approach.

Topics They Care About

International Growth
Her current role at Navigator Global is dedicated to helping global businesses expand and grow internationally.
Client Relationships
A core theme of her career, she thrives on creating and growing meaningful client relationships to drive business impact.
Data-Driven Marketing
Her extensive background in CRM at companies like Expedia and O2, combined with a stated passion for data, highlights this expertise.

Media Appearances

Paula has no verified media appearances

Work History

1-2025
Client Lead at Navigator Global
1-2015
Client Engagement Lead at dentsu
10-2011 - 12-2014
CRM - Customer Marketing Manager at Expedia, Inc.
9-2005 - 10-2011
CRM Capability Manager at O2 Ireland (a Telefónica Company)
8-2002 - 9-2005
Database Marketing Manager at GiftsDirect.com

Education

4-2023 - 7-2023
Mini MBA in Marketing from MiniMBA
1997 - 1999
Diploma (Distinction) from Trinity College Dublin

More Information

Social Presence :

Prographics :

Exp : 23 Location : United Kingdom Job Level : Senior Designation : Client Lead at Navigator Global
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Paula

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Paula take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Paula

Personality Compatibility


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