Pavana N.

Examiner
DISC Type : sc

ServiceNow Program Manager/Business Process Manager at National Institute of Allergy and Infectious Diseases (NIAID)

San Diego, California, United States

Overview

Pavana is an accomplished IT program manager at NIAID specializing in ServiceNow and digital transformation. She has a record of delivering enterprise programs like Salesforce and ERP migrations, connecting technology strategy to business outcomes. She holds advanced Scrum certifications and a Bachelor of Technology degree.

Colleagues praise her for being exceptionally organized and analytical, with a unique talent for turning around troubled projects to exceed client expectations.

Personality Overview

Unexpressive

Process Oriented

Tough To Convince

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Topics They Care About

ServiceNow Solutions
As a Subject Matter Expert and Program Manager, she leads high-visibility ServiceNow implementations and provides solution design expertise for enterprise clients.
Digital Transformation
Her background is rooted in driving digital transformation by managing complex technology programs that align with strategic and operational business goals.
Agile Program Management
Holding Professional Scrum Master and Product Owner certifications, she is an expert in agile methodologies, ensuring projects are delivered efficiently and on schedule.

Media Appearances

Pavana has no verified media appearances

Work History

7-2022
ServiceNow Program Manager/Business Process Manager at National Institute of Allergy and Infectious Diseases (NIAID)
8-2018 - 6-2022
Principal Consultant/Senior Advisor at Velocious Solutions Pvt. Ltd.
6-2017 - 7-2018
Project Manager at Accident Fund Insurance Company of America
9-2015 - 5-2017
Project Manager at Kellogg Company
12-2014 - 8-2015
Senior Consultant at AAA

Education

1998 - 2002
Bachelor of Technology - BTech from Jawaharlal Nehru Technological University

More Information

Social Presence :

Prographics :

Exp : 10 Location : San Diego, California, United States Job Level : Middle Designation : ServiceNow Program Manager/Business Process Manager at National Institute of Allergy and Infectious Diseases (NIAID)
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Insights For Selling To Pavana

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pavana is

  • Proof of usage by others in the industry, case studies showing ROI are likely to work the best with them.
  • Will you ever get a clear answer from Pavana

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Pavana move?

  • They are some of the slowest movers and take their time reaching decisions.
  • Can Pavana take some risk or not?

  • They have very low acceptance of risk even if they do not say it directly.

You And Pavana

Personality Compatibility


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