Phebe Guan 关蕊

Evaluator
DISC Type : DCS

BD Director at Teleperformance

Beijing, Beijing (Pekín), China

Overview

Phebe is the Business Development Director for Teleperformance China, specializing in optimizing customer experience for leading Chinese companies. With an MBA and a background at Arvato and Panasonic, she focuses on driving business growth by adding new brands to Teleperformances portfolio. People consider her a "great asset".

She holds a "Top Sales" honor from her career.

Personality Overview

Quality Focused

Fast But Analytical

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience
Her entire career and current role are dedicated to optimizing customer experience and satisfaction for major brands in the Chinese market.
Business Growth
Her responsibilities at Teleperformance, Arvato, and 95TELEWEB have consistently focused on business growth and development through new client acquisition.
China Market Strategy
Her role is centered on expanding customer experience services within Greater China, supporting both local and international brands.

Media Appearances

Phebe has no verified media appearances

Work History

2-2017
BD Director at Teleperformance
12-2012
BD Manager at Arvato
9-2009 - 12-2012
Sales Manager at 95TELEWEB
6-2004 - 6-2006
Sales Channel Manager at Panasonic

Education

2000 - 2004
Master of Business Administration (MBA) from Dutch Delta business school

More Information

Social Presence :

Prographics :

Exp : 18 Location : Beijing, Beijing (Pekín), China Job Level : Mid-senior Designation : BD Director at Teleperformance
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Insights For Selling To Phebe Guan

During A Call Or A Meeting

DO's

  • Showcase how you can impact results but also make sure that you share detailed information too
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t nudge them to do something by using the logic that others have done the same
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Phebe Guan is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Phebe Guan

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Phebe Guan move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Phebe Guan take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Phebe Guan

Personality Compatibility


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