Pradeep M

Examiner
DISC Type : cs

Lead Account Manager at Freshworks

Bengaluru South, Karnataka, India

Overview

Pradeep M. is a Lead Account Manager with over 12 years of experience in the SaaS industry, specializing in customer success and revenue growth. He has a proven track record of exceeding performance targets, managing portfolios over $1M at Adobe, and driving high product utilization. People often describe him as committed, hardworking, and a natural problem-solver.

He was honored with the "Raise the Bar" award at Adobe after surpassing his overall target by 150% and achieving 1000% growth in a key area.

Personality Overview

Status Quo Seeker

Unexpressive

Process Oriented

They are always well-planned and adopt a systematic approach.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. Being observant comes to them naturally.

Topics They Care About

Customer Success
His career is centered on customer success, recently completing courses in "Customer Success Management Fundamentals" and "Onboarding and Adoption Best Practices. "
Revenue Growth
Has a demonstrated history of driving revenue by managing a $1M+ book of business, achieving a 94% renewal rate, and identifying upselling opportunities.
SaaS Account Management
His experience involves developing strong client relationships, providing personalized assistance, and ensuring customer happiness to boost retention and growth in the SaaS space.

Media Appearances

Pradeep has no verified media appearances

Work History

5-2025
Lead Account Manager at Freshworks
9-2022 - 4-2025
Customer Success Account Manager at Adobe
10-2021 - 8-2022
Associate Vice President at Mindlogicx Ltd
8-2018 - 9-2021
Senior Manager - Global Sales at Mindlogicx Ltd
10-2015 - 7-2018
Technical Support Engineer at HP

Education

8-2010 - 6-2013
Bachelor's degree from New Horizon College of Engineering

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bengaluru South, Karnataka, India Job Level : Mid-senior Designation : Lead Account Manager at Freshworks
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Insights For Selling To Pradeep

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pradeep is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Pradeep

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Pradeep move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Pradeep take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Pradeep

Personality Compatibility


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