Prakash Arunachalam

Captain
DISC Type : DS

President & Chief Operating Officer at Servion Global Solutions

Chennai, Tamil Nadu, India

Overview

Prakash is an IT industry veteran with 32 years of experience, specializing in Digital CX, AI, and automation for the Banking and Healthcare sectors. As President & COO of Servion, he has driven significant revenue growth and managed large global teams. He holds a Master of Science from Birla Institute of Technology and Science, Pilani and is described by colleagues as dynamic and result-oriented.

Prakash is a vocal advocate for employee well-being, diversity, and inclusivity within his organization. He has spearheaded initiatives to maintain a motivated and productive workforce, particularly during challenging times. He also expresses pride in Indias rapid growth and modernization, sharing content that reflects this optimism.

He successfully led Servion through its acquisition by EMK Capital, having guided the company under its previous private equity ownership by Everstone Capital.

Personality Overview

Long-Term Thinker

Consummate Professional

Output-Driven

Reading between the lines and seeing beyond your words comes naturally to them.  They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Topics They Care About

AI in Enterprises
He was a speaker at the ICTACADEMY Bridge 2025 conference, discussing how AI is reshaping enterprises and the challenges for the future workforce.
Digital CX Transformation
His career is focused on transforming customer experience by implementing cloud-based, omni-channel solutions driven by AI and automation.
Employee Engagement
Under his leadership, Servion won an award for best practices in employee engagement, reflecting his focus on communication and workforce motivation.

Media Appearances

Prakash Arunachalam – Chief Operating Officer of Servion Global Solutions – Most Inspiring COOs Vendor 2021 (IndustryEra). Featured in Industry Era

See Now

Work History

4-2020
President & Chief Operating Officer at Servion Global Solutions
10-2020
Chief Operating Officer at Servion Global Solutions
4-2020 - 10-2020
Chief Delivery Officer & Head HR at Servion Global Solutions
9-2016 - 3-2017
Global Head - Banking and Financial Services at SQS Group
4-2012 - 8-2016
Global Delivery Head | Senior Vice President, Banking & Financial Services SBU at Virtusa

Education

Master of Science from Birla Institute of Technology and Science, Pilani

More Information

Social Presence :

Prographics :

Exp : 23 Location : Chennai, Tamil Nadu, India Job Level : Leadership Designation : President & Chief Operating Officer at Servion Global Solutions
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Insights For Selling To Prakash

During A Call Or A Meeting

DO's

  • You can spend time on BANT (or other qualification methodology) but keep it to the point
  • During followups, use phone or text if needed, they should be fine
  • Stick to your standard pitch and qualifying script, don't try to wing it

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't take their patience for granted, avoid long-winding sermons
  • Don't shy away from asking hard questions, but be extra polite

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Prakash is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Prakash

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Prakash move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Prakash take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Prakash

Personality Compatibility


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