Priscila Guelfi in

Priscila Guelfi

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Service Superintendent at HDI Seguros
📍 São Paulo, São Paulo, Brazil

Priscila is a customer relationship and experience strategist with extensive experience in the financial and insurance markets. She specializes in managing and improving human and digital service channels, including bots and AI. Colleagues describe her as a brilliant professional with innovative strategies and excellent people management skills.

Outside of her professional sphere, Priscila is passionate about developing people and believes in the power of choice to achieve personal happiness and fulfillment. She advocates for self-knowledge, setting achievable goals, and taking responsibility for ones own well-being and success.

She believes that you are a single, unique person both inside and outside the professional environment, not two separate individuals.

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Experience
23 Years
Current Role
Service Superintendent
Job Level
Middle
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Priscila shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Priscila cares about

Customer Experience
Her career is focused on enhancing customer satisfaction through strategic planning, technology implementation, and process improvement in service channels.
People Development
She has a stated passion for working with and developing people, helping them grow and achieve their goals.
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Career

Work history

8-2023
Service Superintendent
HDI Seguros
11-2016 - 8-2023
Superintendent of Customer Experience
Sompo Seguros
Multichannel Planning Superintendent
Santander Brasil
Superintendent of Development, Communication and Quality
Santander Brasil
Call Center Superintendent | Call Center Executive Manager
Santander Brasil
In the press

Media appearances

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Education
2008 - 2011
Master of Education (M.Ed.) - MBA Executivo
FAAP - Fundação Armando Alvares Penteado
2004 - 2005
Pos Graduação
FAAP - Fundação Armando Alvares Penteado
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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