Priscila Guelfi

Sharpshooter
DISC Type : CD

Service Superintendent at HDI Seguros

São Paulo, São Paulo, Brazil

Overview

Priscila is a customer relationship and experience strategist with extensive experience in the financial and insurance markets. She specializes in managing and improving human and digital service channels, including bots and AI. Colleagues describe her as a brilliant professional with innovative strategies and excellent people management skills.

Outside of her professional sphere, Priscila is passionate about developing people and believes in the power of choice to achieve personal happiness and fulfillment. She advocates for self-knowledge, setting achievable goals, and taking responsibility for ones own well-being and success.

She believes that you are a single, unique person both inside and outside the professional environment, not two separate individuals.

Personality Overview

Rigorous & Demanding

Thorough Evaluator

ROI Driven

More than the product, they care about the effectiveness of the product.  They like to be in a position where they can control the conversation and terms. They are not focused on building rapport and relationships.

Topics They Care About

Customer Experience
Her career is focused on enhancing customer satisfaction through strategic planning, technology implementation, and process improvement in service channels.
People Development
She has a stated passion for working with and developing people, helping them grow and achieve their goals.
Digital Transformation
Manages service channels across human, digital, and bot platforms, focusing on automation and AI to improve customer journeys.

Media Appearances

Priscila has no verified media appearances

Work History

8-2023
Service Superintendent at HDI Seguros
11-2016 - 8-2023
Superintendent of Customer Experience at Sompo Seguros
Multichannel Planning Superintendent at Santander Brasil
Superintendent of Development, Communication and Quality at Santander Brasil
Call Center Superintendent | Call Center Executive Manager at Santander Brasil

Education

2008 - 2011
Master of Education (M.Ed.) - MBA Executivo from FAAP - Fundação Armando Alvares Penteado
2004 - 2005
Pos Graduação from FAAP - Fundação Armando Alvares Penteado

More Information

Social Presence :

Prographics :

Exp : 23 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Service Superintendent at HDI Seguros
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Insights For Selling To Priscila

During A Call Or A Meeting

DO's

  • Speak about competitive differentiation that your product offers
  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Priscila is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Priscila

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Priscila move?

  • They can take decisions very fast if you manage to convince them.
  • Can Priscila take some risk or not?

  • The risks don’t matter much to them.

You And Priscila

Personality Compatibility


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