Rachel DeGraw-Robesch in

Rachel DeGraw-Robesch

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Customer Experience Consultant at Evvy
📍 New York City Metropolitan Area, United States

Rachel DeGraw-Robesch is a customer experience consultant focused on retention-driven strategies for DTC brands. With a background in luxury retail and experience scaling CX teams at companies like Daily Harvest, PetPlate, and Rent the Runway, she bridges the gap between support, marketing, and loyalty.

Outside of her consulting work, Rachel is an active PTA mom. Her professional focus is on creating seamless and smooth experiences for customers, a passion that has guided her entire career journey from retail to building and scaling customer experience teams.

After building a career leading teams in-house, she recently made the leap to become a full-time consultant.

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Experience
8 Years
Current Role
Customer Experience Consultant
Job Level
Middle
Location
New York City Metropolitan Area, United States
Personality Overview

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Priorities

Topics Rachel cares about

Retention-Driven CX
Her entire consulting practice is built around creating seamless, retention-driven experiences by connecting support with marketing and loyalty programs.
Scaling CX Teams
She has direct experience building and scaling bi-coastal, omnichannel customer experience teams for high-growth DTC brands like Daily Harvest and PetPlate.
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Career

Work history

4-2025
Customer Experience Consultant
Evvy
10-2024 - 5-2025
Consultant
PetPlate
10-2022 - 4-2025
Senior Director, LTV
PetPlate
2-2019 - 10-2022
Senior Director, Customer Experience
PetPlate
3-2017 - 2-2019
Director, Customer Success
Daily Harvest
In the press

Media appearances

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Education
Bachelor's degree
LIM College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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