Rachel DeGraw-Robesch

Energizer
DISC Type : I

Customer Experience Consultant at Evvy

New York City Metropolitan Area, United States

Overview

Rachel DeGraw-Robesch is a customer experience consultant focused on retention-driven strategies for DTC brands. With a background in luxury retail and experience scaling CX teams at companies like Daily Harvest, PetPlate, and Rent the Runway, she bridges the gap between support, marketing, and loyalty.

Outside of her consulting work, Rachel is an active PTA mom. Her professional focus is on creating seamless and smooth experiences for customers, a passion that has guided her entire career journey from retail to building and scaling customer experience teams.

After building a career leading teams in-house, she recently made the leap to become a full-time consultant.

Personality Overview

Imaginative

Relationship Oriented

Believer

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are always positive and upbeat, so take their promises with a pinch of salt. They are really good at seeing what the long-term impacts of their decisions could be.

Topics They Care About

Retention-Driven CX
Her entire consulting practice is built around creating seamless, retention-driven experiences by connecting support with marketing and loyalty programs.
Scaling CX Teams
She has direct experience building and scaling bi-coastal, omnichannel customer experience teams for high-growth DTC brands like Daily Harvest and PetPlate.
AI in Customer Service
Actively seeking clients who are onboarding new AI platforms for their customer experience, indicating a focus on leveraging new technology in her consulting.

Media Appearances

Rachel has no verified media appearances

Work History

4-2025
Customer Experience Consultant at Evvy
10-2024 - 5-2025
Consultant at PetPlate
10-2022 - 4-2025
Senior Director, LTV at PetPlate
2-2019 - 10-2022
Senior Director, Customer Experience at PetPlate
3-2017 - 2-2019
Director, Customer Success at Daily Harvest

Education

Bachelor's degree from LIM College

More Information

Social Presence :

Prographics :

Exp : 8 Location : New York City Metropolitan Area, United States Job Level : Middle Designation : Customer Experience Consultant at Evvy
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Insights For Selling To Rachel

During A Call Or A Meeting

DO's

  • Be friendly and entertaining in your conversation
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk about their team and how your product will help them do things better and easier

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller
  • Don’t assume a yes just because they have not said no

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachel is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Rachel

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Rachel move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Rachel take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Rachel

Personality Compatibility


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