Rachelle Thrash

Inquirer
DISC Type : dc

Senior Customer Success Manager at Commerce

Austin, Texas Metropolitan Area, United States

Overview

Rachelle has no verified overview

Personality Overview

Hard To Convince

Judgemental

Demanding

They don’t always try to control the conversation but neither do they like yielding it fully.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Rachelle has no verified topics they care about

Media Appearances

Rachelle has no verified media appearances

Work History

10-2025
Senior Customer Success Manager at Commerce
3-2023 - 9-2025
Customer Success Manager at Commerce
2-2022 - 3-2023
Associate Customer Success Manager at BigCommerce
8-2019 - 2-2022
Lead Instructor, Literacy at Leander ISD
8-2018 - 8-2020
Small Business Owner at Thrash's Bakery

Education

Master of Education - MEd from Concordia University Texas
Bachelor of Science - BS from Excelsior University

More Information

Social Presence :

Prographics :

Exp : 23 Location : Austin, Texas Metropolitan Area, United States Job Level : Middle Designation : Senior Customer Success Manager at Commerce
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Insights For Selling To Rachelle

During A Call Or A Meeting

DO's

  • Make sure that you you respond to any queries from them quickly
  • Stress on the business value that your product offers
  • Refer to testimonials from others in similar positions

DONT's

  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rachelle is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rachelle

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rachelle move?

  • Their decision making speed is somewhere in the middle.
  • Can Rachelle take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rachelle

Personality Compatibility


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