Raelani Miyagi

Initiator
DISC Type : Di

Senior UX Researcher at American Express

Phoenix, Arizona, United States

Overview

Raelani is a Senior UX Researcher at American Express who leverages her anthropology background to transform customer experiences. Holding degrees from New York University and Arizona State University, she specializes in blending deep cultural insights with quantitative and qualitative research. Colleagues describe her as empathetic, smart, and collaborative.

Driven by a passion for understanding human behavior, Raelani applies anthropological principles to enhance digital product usability and satisfaction. Her recent certifications in Generative AI reflect a commitment to continuous learning and staying at the forefront of technology, with a particular focus on its ethical application.

Unique fact: Raelani was one of just 115 students out of 22, 000 to win the prestigious CLAS Student Leader award at Arizona State University.

Personality Overview

Conviction Driven

Confident

Impact-Oriented

They respond well to objective pitches but also attach some value to relationships.  They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something.

Topics They Care About

Generative AI Application
A GenAI SME who led research for ASU’s AI platform and holds multiple certifications in the field, including prompt engineering and ethics.
Human-Centered Research
Combines qualitative and quantitative methods, including empathy mapping and persona creation, to drive user satisfaction and team productivity.
Cultural Insight in CX
Utilizes her academic foundation in anthropology to meld cultural insights with design principles, aiming to enhance the overall customer experience.

Media Appearances

Raelani has no verified media appearances

Work History

7-2025
Senior UX Researcher at American Express
10-2024 - 7-2025
User Experience Research Design (Contract via Dexian) at Arizona State University
6-2024 - 8-2024
UX Researcher & Designer at 500 Designs
11-2022 - 6-2024
Senior User Experience Researcher at Radiant Digital
10-2021 - 7-2023
UX Consultant at CELLBUSTERS LLC

Education

9-2019 - 5-2022
Master of Science - MS from New York University
8-2017 - 5-2019
Bachelor of Science - BS from Arizona State University

More Information

Social Presence :

Prographics :

Exp : 3 Location : Phoenix, Arizona, United States Job Level : N/A Designation : Senior UX Researcher at American Express
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Insights For Selling To Raelani

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Clearly address the competitive aspects
  • Focus on the big picture and the strategic value of your product

DONT's

  • Don’t keep repeating the same information, it could make them impatient
  • Don’t be very informal even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raelani is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Raelani

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Raelani move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Raelani take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Raelani

Personality Compatibility


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