Rafael Cruz Oliveira

Observer
DISC Type : ic

Head Operações at Vero Internet

São Paulo, São Paulo, Brazil

Overview

Rafael is the Head of Operations at Vero Internet, leading a team of over 750 people to deliver high-quality internet service. His expertise covers corporate finance, cost reduction, and boosting operational performance, with significant experience in the telecom industry at companies like Telefônica Brasil.

Colleagues describe him as a motivating leader who is creative, responsible, and consistently delivers results that exceed expectations. He completed an executive development program at the renowned Fundação Dom Cabral.

He proudly celebrates Vero Internets incredible 1, 000% growth over four years and its consistent leadership in sector profitability.

Personality Overview

Example Seeker

Assertive

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally strong communicators and are not easy to convince. They are likely to ask many questions and look heavily for supporting information.

Topics They Care About

Operational Leadership
Leads a team of over 750 employees and posts about developing leaders to achieve lasting results and maintain a competitive edge.
Business Profitability
Frequently highlights his company's financial success, celebrating its position as the most profitable in the sector for multiple consecutive quarters.
Service Delivery
His primary responsibility is delivering the best internet service with agility, efficiency, and a high level of quality for customers.

Media Appearances

Rafael has no verified media appearances

Work History

5-2023
Head Operações at Vero Internet
1-2022 - 5-2023
Senior Planning and Efficiency Manager at Vero Internet
6-2020 - 1-2022
Operational and Delivery Manager at Vogel Telecom
3-2019 - 5-2020
Operational Manager at America Net Mobile
2-2014 - 3-2019
Operations Manager for Data and Voice Products at Telefônica Brasil

Education

6-2023 - 12-2023
PDE - Programa de Desenvolvimento de Executivos from Fundação Dom Cabral
2013 - 2014
Managing the Digital Telco from Universitat Politècnica de Catalunya

More Information

Social Presence :

Prographics :

Exp : 20 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Head Operações at Vero Internet
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Insights For Selling To Rafael

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Invite them for a social do but don’t rely solely on the relationship
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Avoid making offhand commitments
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rafael is

  • Proven value, strong testimonials are important to them, relationships will have some weightage.
  • Will you ever get a clear answer from Rafael

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Rafael move?

  • They like to analyze well and can take their time to reach any decisions.
  • Can Rafael take some risk or not?

  • They evaluate their decisions systematically and are less likely to take risks.

You And Rafael

Personality Compatibility


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