Rajesh Asok

Enthusiast
DISC Type : i

Associate Director - Contact Center Engineering at Best Buy

Flower Mound, Texas, United States

Overview

Rajesh Asok is the Associate Director of Contact Center Engineering at Best Buy, specializing in system design, operational cost optimization, and vendor negotiations. He leverages deep expertise in project management and Cisco Contact Center products to enhance customer experience. Rajesh holds an MBA from the University of Connecticut.

Outside of work, Rajesh is involved in his local community. He has publicly supported initiatives for local park development, such as the construction of new youth sports facilities. He is an alumnus of the University of Connecticut.

Unique fact: Rajesh is a specialist in Cisco Contact Center products, with a focus on intelligent call routing and technology optimization.

Personality Overview

Story Driven

Optimistic

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They agree with others often, so exercise caution when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Contact Center Optimization
His career focus is on designing, implementing, and optimizing contact center operations to improve efficiency and reduce costs.
Vendor Negotiations
A key part of his role involves negotiating contracts and managing relationships with technology vendors to secure the best solutions.
Cisco Contact Center Tech
He is a listed specialist in Cisco's contact center product suite and has engaged in technical forums related to the technology.

Media Appearances

Rajesh has no verified media appearances

Work History

6-2021
Associate Director - Contact Center Engineering at Best Buy
5-2012 - 6-2021
Senior Consultant at AT&T
6-2009 - 5-2012
Specialist - Contact Center Technology at New Ideas Group, LLC
7-2009 - 2-2011
Consultant at Accenture
10-2005 - 2-2009
Contact Center Practice Lead at IIT Consultants, Inc

Education

1997 - 1999
MBA from University of Connecticut
8-1992 - 5-1996
BE from College of Engineering, Guindy

More Information

Social Presence :

Prographics :

Exp : 18 Location : Flower Mound, Texas, United States Job Level : Mid-senior Designation : Associate Director - Contact Center Engineering at Best Buy
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Insights For Selling To Rajesh

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Invite them for a lunch or a drink/coffee
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rajesh is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Rajesh

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Rajesh move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Rajesh take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Rajesh

Personality Compatibility


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