Rajesh Rao M

Trailblazer
DISC Type : DI

President and Chief Operating Officer at Jana Small Finance Bank

Bengaluru, Karnataka, India

Overview

Rajesh Rao M. is a seasoned executive with over 30 years of experience managing large-scale global operations for major financial institutions. As the former President and COO of Jana Small Finance Bank, he led operations across 750+ branches, leveraging robotics and automation to enhance efficiency. Colleagues describe him as a hands-on, capable, and execution-focused leader.

After a distinguished corporate career, Rajesh is now pursuing a PhD at XLRI Jamshedpur, demonstrating a deep commitment to continuous learning and academic exploration in the field of management.

Unique fact: He holds a certification as an associate of the Indian Institute of Bankers.

Personality Overview

Persuasive

Values Relationships

Assertive

They prefer to ensure that they are in control of the situation.  They are more likely to accept new and exciting technologies. They are not against taking risks and can make tough decisions when required.


Topics They Care About

Operational Transformation
As COO, he provided leadership in executing operations strategies and policies, and previously served as Chief Transformation Officer at Jana Small Finance Bank.
Robotics in Banking
His role involved managing operational risk by leveraging robotics in both branch and central operations to drive efficiency and automation.
Financial Services Leadership
His 30-year career includes senior leadership roles at Infosys, Mphasis, and Jana Small Finance Bank, with extensive experience reporting directly to the CEO.

Media Appearances

Jana Small Finance Bank's chief operating officer resigns effective July 5. Featured in CNBCTV18

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Jana Small Finance Bank Limited Announces Resignation of Rajesh Rao as Chief Operating Officer Effective July 5. Featured in Marketscreener

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Jana Small Finance Bank COO Resigns by July 5, plans to pursue part‑time PhD at NID. Featured in Silicon India

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Work History

9-2019 - 7-2024
President and Chief Operating Officer at Jana Small Finance Bank
8-2015 - 9-2019
Chief Transformation Officer at Jana Small Finance Bank
8-2014 - 6-2015
Executive Vice President, Global Operations at First Advantage
1-2009 - 7-2014
Senior Vice President and Head - BCM BPO (Matured geographies) at Mphasis
8-2003 - 1-2009
Associate Vice President - Operations at Infosys BPO

Education

1994 - 1996
MBA from IMI Delhi
1987 - 1991
BE from Sri Jayacharajendra College of Engineering, Mysore

More Information

Social Presence :

Prographics :

Exp : N/A Location : Bengaluru, Karnataka, India Job Level : N/A Designation : President and Chief Operating Officer at Jana Small Finance Bank
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Insights For Selling To Rajesh

During A Call Or A Meeting

DO's

  • Showcase existing customers and use case-studies to grab their attention
  • Address your competition clearly and confidently
  • Keep your pitch focused on the impact but nurture the relationship too

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rajesh is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Rajesh

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Rajesh move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Rajesh take some risk or not?

  • If necessary, they will be ready to take risks.

You And Rajesh

Personality Compatibility


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