Raju Malla

Questioner
DISC Type : c

Technical Specialist at Zensar Technologies

Pune, Maharashtra, India

Overview

Raju is a Technical Specialist with over 10 years of experience in IT support, focusing on Microsoft O365, Proofpoint, and Exchange email migrations. He is proficient in day-to-day administrative tasks and ITIL processes. He holds a Bachelor of Commerce and a certification in Proofpoint.

Outside of his direct technical responsibilities, Raju shows a keen interest in the broader enterprise technology landscape, following major companies like Hewlett Packard Enterprise and Accenture. He is proactive in his professional community, using his network to help friends and colleagues find job opportunities.

Unique fact: He holds a specialized certification in Advanced Solutions of Microsoft Exchange Server 2013.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

They prefer to fully evaluate every situation.  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Cloud Migration
His roles at Zensar and Convergys involved migrating enterprise customers to Microsoft O365 from on-premise solutions and providing post-migration support.
Email Security
He manages Proofpoint email firewall gateways for inbound and outbound messaging and holds a Proofpoint certification.
IT Service Management
His experience at Wipro involved working within an ITIL process environment, including critical incident management and service improvement plans.

Media Appearances

Raju has no verified media appearances

Work History

11-2015
Technical Specialist at Zensar Technologies
7-2013 - 11-2015
Technical Support Officer at CONVERGYS INDIA SERVICES PRIVATE LIMITED
3-2010 - 2-2013
Project Engineer at Wipro Technoligies
11-2006 - 2-2009
Office Administrator at B.A Enterprises (Franchise of Reliance Telecom Pvt. Ltd)

Education

3-2004 - 3-2007
Bachelor of Commerce - BCom from North Eastern Hill University, Shillong

More Information

Social Presence :

Prographics :

Exp : 17 Location : Pune, Maharashtra, India Job Level : Junior Designation : Technical Specialist at Zensar Technologies
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Insights For Selling To Raju

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raju is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Raju

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Raju move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Raju take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Raju

Personality Compatibility


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