Rami Sarabi

Inquirer
DISC Type : cd

Associate Director, Quality - Systems Integration and Consumer Care at Campbell's

Westfield, New Jersey, United States

Overview

Rami Sarabi is an Associate Director at Campbells with 15 years of international experience in operations and customer service, holding an MBA from Salem State University. Colleagues describe him as results-focused, passionate, and an expert in customer care, with a focus on process improvement and quality assurance.

Outside of his core responsibilities, Rami is dedicated to continuous learning and professional development. He frequently attends industry-leading summits and conferences focused on innovation in customer experience, AI, and digital transformation, actively networking with peers to stay ahead of emerging trends.

He successfully transitioned his expertise in customer service from the luxury cosmetics and chocolate industry to a global food manufacturing leader.

Personality Overview

Demanding

Upfront

ROI Conscious

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

AI in CX
He recently attended multiple 2025 conferences, including Zendesk Relate and the Pioneer by Fin Summit, focusing on the latest advancements in customer service AI.
Digital Transformation
Attended the 2025 Veeva Executive Summit exploring the future of quality and food safety in the digital age, a recurring theme in his career.
Quality & Food Safety
His current role at Campbell's and attendance at industry summits underscore his focus on the intersection of quality systems, integration, and food safety.

Media Appearances

Rami has no verified media appearances

Work History

8-2023
Associate Director, Quality - Systems Integration and Consumer Care at Campbell's
2-2021 - 8-2023
Sr. Operations Manager at Campbell's
1-2020 - 8-2020
Executive Director, Global Customer Service at Tarte Cosmetics
2-2019 - 1-2020
Sr. Director, Global Customer Service at Tarte Cosmetics
8-2017 - 1-2019
Country Manager at La Maison du Chocolat

Education

2003 - 2005
MBA from Salem State University
1996 - 2000
B.Sc. from The University of Jordan

More Information

Social Presence :

Prographics :

Exp : 16 Location : Westfield, New Jersey, United States Job Level : Mid-senior Designation : Associate Director, Quality - Systems Integration and Consumer Care at Campbell's
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Insights For Selling To Rami

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Refrain from asking too many questions
  • Avoid long winding pitches, stay objective
  • Don’t try to be an alpha salesperson, give them equal space

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rami is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rami

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rami move?

  • Their decision making speed is somewhere in the middle.
  • Can Rami take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rami

Personality Compatibility


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