Ramkumar B.

Critic
DISC Type : C

ITSM Consultant at Tata Consultancy Services

Bengaluru, Karnataka, India

Overview

With over 14 years of experience, Ramkumar is an ITSM Consultant at Tata Consultancy Services specializing in incident management and service delivery. He holds ITILv3 and ITIL4 certifications and is recognized for being proactive and diligent. He notably achieved a 44% reduction in incident backlog.

Outside of work, Ramkumar is focused on continuous learning. He recently completed a course in Advanced AI Governance and has a keen interest in personal development, demonstrated by his study and application of concepts from the book "Atomic Habits. "

He has been recognized with both the "TCS On The Spot award" and the "TCS Applause Award" for his contributions.

Personality Overview

ROI Driven

Critic

Negotiator

They prefer to analyze logically and value objective facts over emotions.  They like to take decisions independently and do not seek others' support often. They are quite likely to negotiate on pricing or other key terms.

Topics They Care About

AI Governance
He recently completed the "Advanced AI Governance: Operationalizing AI Controls and Continuous Monitoring" course and posted about it, showing a new professional interest.
Incident Management
His core expertise and career focus, with a proven track record of reducing backlogs and driving efficient resolutions within SLAs at multiple companies.
Risk & Compliance
A stated expertise in his profile headline and a topic of discussion in his recent professional activities, specifically regarding risk assessment.

Media Appearances

Ramkumar has no verified media appearances

Work History

3-2022 - 9-2025
ITSM Consultant at Tata Consultancy Services
5-2018 - 3-2022
Major Incident Manager at HCL Technologies
6-2013 - 12-2017
Technical Associate at Tata Communications
9-2011 - 12-2017
Technical Associate at Tata Communications
9-2010 - 9-2011
SME / Team Coach at IBM Global Process Services

Education

2003 - 2006
Diploma of Education from Vidyalankar Institute Of Technology
2000 - 2001
Education details unavailable from St. Francis high school

More Information

Social Presence :

Prographics :

Exp : 16 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : ITSM Consultant at Tata Consultancy Services
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Insights For Selling To Ramkumar

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t try too hard to build a relationship with them
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ramkumar is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Ramkumar

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Ramkumar move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Ramkumar take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Ramkumar

Personality Compatibility


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