Ramkumar B. in

Ramkumar B.

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ITSM Consultant at Tata Consultancy Services
📍 Bengaluru, Karnataka, India

With over 14 years of experience, Ramkumar is an ITSM Consultant at Tata Consultancy Services specializing in incident management and service delivery. He holds ITILv3 and ITIL4 certifications and is recognized for being proactive and diligent. He notably achieved a 44% reduction in incident backlog.

Outside of work, Ramkumar is focused on continuous learning. He recently completed a course in Advanced AI Governance and has a keen interest in personal development, demonstrated by his study and application of concepts from the book "Atomic Habits. "

He has been recognized with both the "TCS On The Spot award" and the "TCS Applause Award" for his contributions.

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Experience
16 Years
Current Role
ITSM Consultant
Location
Bengaluru, Karnataka, India
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Ramkumar cares about

AI Governance
He recently completed the "Advanced AI Governance: Operationalizing AI Controls and Continuous Monitoring" course and posted about it, showing a new professional interest.
Incident Management
His core expertise and career focus, with a proven track record of reducing backlogs and driving efficient resolutions within SLAs at multiple companies.
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Career

Work history

3-2022 - 9-2025
ITSM Consultant
Tata Consultancy Services
5-2018 - 3-2022
Major Incident Manager
HCL Technologies
6-2013 - 12-2017
Technical Associate
Tata Communications
9-2011 - 12-2017
Technical Associate
Tata Communications
9-2010 - 9-2011
SME / Team Coach
IBM Global Process Services
In the press

Media appearances

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Education
2003 - 2006
Diploma of Education
Vidyalankar Institute Of Technology
2000 - 2001
Education details unavailable
St. Francis high school
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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