Raphael Fontes is the Senior Vice President of Customer Operations at Squarespace, where he leads a global team of over 500 people. With more than 28 years in the tech industry, including eight years at Google, he has deep expertise in scaling global operations and enhancing customer experience. People he has worked with describe him as passionate, curious, and competent.
Originally from Brazil and now based in New York, Raphael is a self-described geek and an amateur photographer. He has extensive international experience, having led teams and business operations in Latin America, EMEA, and the United States. He is married and has three children.
He was responsible for establishing Squarespaces European headquarters in Dublin and scaling the team from 30 to over 110 people.
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