Raphael Fontes in

Raphael Fontes

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Senior Vice President, Customer Operations at Squarespace
📍 New York, New York, United States

Raphael Fontes is the Senior Vice President of Customer Operations at Squarespace, where he leads a global team of over 500 people. With more than 28 years in the tech industry, including eight years at Google, he has deep expertise in scaling global operations and enhancing customer experience. People he has worked with describe him as passionate, curious, and competent.

Originally from Brazil and now based in New York, Raphael is a self-described geek and an amateur photographer. He has extensive international experience, having led teams and business operations in Latin America, EMEA, and the United States. He is married and has three children.

He was responsible for establishing Squarespaces European headquarters in Dublin and scaling the team from 30 to over 110 people.

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Experience
27 Years
Current Role
Senior Vice President, Customer Operations
Job Level
Leadership
Location
New York, New York, United States
Personality Overview

How Raphael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Raphael cares about

Customer Feedback Strategy
He has spoken on podcasts about integrating customer feedback into product development to create a human-centric support experience at scale.
Global Team Leadership
He manages a team of 500+ people and has a long history of developing and managing operations teams in Brazil, Argentina, Poland, and Ireland.
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Career

Work history

1-2021
Senior Vice President, Customer Operations
Squarespace
8-2018 - 1-2021
Vice President, Customer Operations
Squarespace
6-2017 - 8-2018
VP, Customer Operations | MD, Squarespace Ireland
Squarespace
3-2014 - 6-2017
Director, EMEA Operations
Squarespace
5-2011 - 3-2014
Product Quality Operations (currently Trust & Safety) Manager, EMEA
Google
In the press

Media appearances

Developing a scalable customer feedback strategy with Raphael Fontes – Squarespace SVP of Customer Operations. Featured in YouTube
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Developing a scalable customer feedback strategy with Raphael Fontes – Squarespace Podcast. Featured in Zendesk Blog
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Education
2000 - 2002
MBA
ESPM
1993 - 1997
Bachelor of Engineering - BE
Escola de Engenharia Mauá
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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