Raquel Claros Gómez

Observer
DISC Type : ci

Spanish Speaking Customer Advisor at Trip.com Group

Edinburgh, Scotland, United Kingdom

Overview

Raquel is an Advertising and Public Relations graduate from the University of Seville, specializing in social media management and content creation. She has a background in customer service and marketing, holding roles at companies like Trip. com Group after completing a Digital Marketing course at The University of Edinburgh.

Originally from Seville, Raquel moved to Edinburgh in late 2021. She is passionate about studying mass cultural products to understand how they reflect society. She is deeply interested in applying an ethical and responsible perspective to communication and social media.

Unique fact: During an internship, she covered LGBT+ demonstrations for social media broadcasting.

Personality Overview

Assertive

Value Driven

Curious

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Ethical Communication
Her profile explicitly states her interest in social media management and content creation from an ethical and responsible perspective.
Cultural Analysis
She is passionate about studying mass cultural products to understand the political, economic, and social context in which they are developed.
Social Media Content
Gained direct experience in generating weekly content, managing social channels, and broadcasting events during her internship at Asociación Togayther.

Media Appearances

Raquel has no verified media appearances

Work History

10-2024
Spanish Speaking Customer Advisor at Trip.com Group
7-2024 - 9-2024
Retail Customer Service at Swish Edinburgh
9-2022 - 12-2023
Shop Supervisor & Complaints Handler at Museum Context
6-2022 - 9-2022
Retail Assistant at Museum Context
4-2021 - 6-2021
Copywriting and Social Media Management Internship at Asociación Togayther

Education

4-2024 - 6-2024
Digital Marketing Strategy Course from The University of Edinburgh
9-2017 - 7-2021
Bachelor's Degree in Advertising and PR from Universidad de Sevilla

More Information

Social Presence :

Prographics :

Exp : 3 Location : Edinburgh, Scotland, United Kingdom Job Level : N/A Designation : Spanish Speaking Customer Advisor at Trip.com Group
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Insights For Selling To Raquel

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Be prepared for a lot of questions, answer them objectively
  • Build rapport, it will come handy to handle hard questions later

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raquel is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Raquel

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Raquel move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Raquel take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Raquel

Personality Compatibility


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