Ravi S.

Enthusiast
DISC Type : i

Customer Service Manager at E (Gas & Electricity) Ltd

Coventry, England, United Kingdom

Overview

Ravi is an experienced customer service and contact centre manager with a background in the energy and utilities sector. He excels in team development, performance motivation, and continuous improvement, consistently focusing on enhancing customer satisfaction and retention.

Outside of work, Ravi has a passion for international travel and exploring new cities. He highly values strong leadership and mentorship, publicly acknowledging a former manager who was instrumental in his professional growth and development.

He recently took a trip to Prague, exploring the citys historic Charles Bridge and Old Town.

Personality Overview

Story Driven

Optimistic

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They prefer to build relationships rather than staying totally transactional. They tend to be agreeable by nature, so take their promises with a pinch of salt.


Topics They Care About

Team Development
His career history emphasizes team management, motivation, and productivity. He also publicly values the role of mentorship in career growth.
Customer Satisfaction
A core theme across his roles involves improving service levels, managing customer retention, and handling complaints within the competitive utilities industry.
Energy & Utilities
His recent management experience at E (Gas & Electricity) Ltd and Valda Energy Limited places his expertise squarely in the UK's energy sector.

Media Appearances

Ravi has no verified media appearances

Work History

11-2024
Customer Service Manager at E (Gas & Electricity) Ltd
6-2024 - 11-2024
Contact Centre Manager at Valda Energy Limited
4-2023 - 6-2024
Customer Service Manager at E (Gas & Electricity) Ltd
8-2022 - 4-2023
Lead Manager at The Marketing Practice
4-2021 - 7-2022
Service Delivery Manager at Sigma Connected Group

Education

Ravi has no verified education history

More Information

Social Presence :

Prographics :

Exp : 10 Location : Coventry, England, United Kingdom Job Level : Middle Designation : Customer Service Manager at E (Gas & Electricity) Ltd
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Insights For Selling To Ravi

During A Call Or A Meeting

DO's

  • Speak from experience about success that the product has seen with other customers
  • Maintain high, positive energy and convey confidence
  • Refer to interesting customer testimonials and stress on great customer experience

DONT's

  • Don’t be too formal with them, they trust informality more
  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ravi is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Ravi

  • They are unlikely to say no directly.

Insights For Deal Planning

    How fast (or slow) will Ravi move?

  • They are not very fast decision makers, even while they continue to stay engaged.
  • Can Ravi take some risk or not?

  • They can take some low-probability risks if needed.

You And Ravi

Personality Compatibility


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