Raymond Buck

Enthusiast
DISC Type : i

VP Technology Effectiveness - Contact Center Operations at Equifax

Cumming, Georgia, United States

Overview

Raymond Buck is the VP of Technology Effectiveness for Contact Center Operations at Equifax, specializing in transforming consumer care solutions. Described as a strong and conscientious leader, he is also a Certified SAFe® 4 Agilist with deep expertise in agile methodologies and a wide array of contact center technologies.

He has been implementing and developing routing strategies for Genesys CTI solutions for over two decades, starting with his role at MCI Telecommunications.

Personality Overview

Amiable & Agreeable

Optimistic

Non-Confrontational

They agree with others often, so exercise caution when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Contact Center Transformation
He leads the rapid transformation of consumer care solutions at Equifax and has a long history of deploying new contact center technologies at multiple companies.
Consumer-Friendly Solutions
A key part of his role at Equifax is delivering improvements to make the company the "most consumer-friendly credit bureau, " such as simplifying authentication processes.
Agile Methodologies
He is a Certified SAFe® 4 Agilist and utilizes agile/lean methodologies to deploy operational solutions and achieve objectives.

Media Appearances

Raymond has no verified media appearances

Work History

7-2022
VP Technology Effectiveness - Contact Center Operations at Equifax
5-2019 - 6-2022
Senior Director Strategic Initiatives and Transformation at Equifax
5-2012 - 5-2019
Senior Director Enterprise Interaction Management at Apollo Education Group
6-2012
Director of Contact Planning and Management at Harland Clarke
7-1988 - 6-2002
Senior Manager Call Center Operations at MCI Telecommunications

Education

1984 - 1988
Education details unavailable from Kennesaw State University

More Information

Social Presence :

Prographics :

Exp : 27 Location : Cumming, Georgia, United States Job Level : Senior Designation : VP Technology Effectiveness - Contact Center Operations at Equifax
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Insights For Selling To Raymond

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively
  • Avoid overloading them with too much information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raymond is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Raymond

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Raymond move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Raymond take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Raymond

Personality Compatibility


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