Raymond Buck in

Raymond Buck

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VP Technology Effectiveness - Contact Center Operations at Equifax
📍 Cumming, Georgia, United States

Raymond Buck is the VP of Technology Effectiveness for Contact Center Operations at Equifax, specializing in transforming consumer care solutions. Described as a strong and conscientious leader, he is also a Certified SAFe® 4 Agilist with deep expertise in agile methodologies and a wide array of contact center technologies.

He has been implementing and developing routing strategies for Genesys CTI solutions for over two decades, starting with his role at MCI Telecommunications.

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Experience
27 Years
Current Role
VP Technology Effectiveness - Contact Center Operations
Job Level
Senior
Location
Cumming, Georgia, United States
Personality Overview

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Communication Style
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Priorities

Topics Raymond cares about

Contact Center Transformation
He leads the rapid transformation of consumer care solutions at Equifax and has a long history of deploying new contact center technologies at multiple companies.
Consumer-Friendly Solutions
A key part of his role at Equifax is delivering improvements to make the company the "most consumer-friendly credit bureau, " such as simplifying authentication processes.
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Career

Work history

7-2022
VP Technology Effectiveness - Contact Center Operations
Equifax
5-2019 - 6-2022
Senior Director Strategic Initiatives and Transformation
Equifax
5-2012 - 5-2019
Senior Director Enterprise Interaction Management
Apollo Education Group
6-2012
Director of Contact Planning and Management
Harland Clarke
7-1988 - 6-2002
Senior Manager Call Center Operations
MCI Telecommunications
In the press

Media appearances

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Education
1984 - 1988
Education details unavailable
Kennesaw State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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