Raymond Pettitt

Captain
DISC Type : DS

Director of Customer Service and Operations - ExCo Member at Virgin Money

Harrogate, England, United Kingdom

Overview

Raymond has no verified overview

Personality Overview

Consummate Professional

Dynamic But Sincere

Decisive But Calm

They might take some time to make their mind up but once they do, they don't change it easily.  They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time.

Topics They Care About

Raymond has no verified topics they care about

Media Appearances

Raymond has no verified media appearances

Work History

1-2025
Director of Customer Service and Operations - ExCo Member at Virgin Money
11-2020 - 12-2024
Chief Executive Officer at iPSL (Intelligent Processing Solutions Limited)
5-2019 - 10-2020
Interim Head of Current Accounts, Payments, Information & Insurance, Barclays UK Bank at Barclays
4-2018 - 10-2020
Head of Retail Segments, Barclays UK Bank at Barclays
3-2017 - 4-2018
Head of UK Branch, Skybranch & Global Contact Centres at Barclays

Education

2018 - 2018
Executive Development Programme from Stanford University Graduate School of Business
2009 - 2009
IEP from INSEAD

More Information

Social Presence :

Prographics :

Exp : 11 Location : Harrogate, England, United Kingdom Job Level : Mid-senior Designation : Director of Customer Service and Operations - ExCo Member at Virgin Money
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Insights For Selling To Raymond

During A Call Or A Meeting

DO's

  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Focus on the results that your product produces, expect some strategic questions in return

DONT's

  • Don't take their patience for granted, avoid long-winding sermons
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raymond is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Raymond

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Raymond move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Raymond take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Raymond

Personality Compatibility


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