Raymond VanVelsen

Pioneer
DISC Type : ids

Director of Operations, Information Services at Holland Home (retirement communities and services)

Grand Rapids, Michigan, United States

Overview

Raymond is the Director of Information Services at Holland Home, where he manages IT operations and system rollouts in a fast-paced environment. He describes his role as a "traffic cop" for user needs, ensuring smooth workflow and troubleshooting obstacles across help desk and systems management functions.

Outside of his director role, Raymond has a practical side, starting a snowstorm work-from-home day by shoveling sidewalks before warming up with coffee. He also finds humor in the technical glitches of remote work, sharing stories about peculiar Zoom distortions during virtual meetings.

He once experienced a "Cosmic" Zoom distortion event while troubleshooting a laptop connection for a remote meeting.

Personality Overview

Dynamic But Sincere

Driven But Considerate

Decisive But Friendly

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  If they are convinced, they can become very strong champions for your product They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

IT Service Management
His role involves hands-on systems management, help desk operations, and ensuring user productivity in a medium-sized organization.
Collaboration Tools
Identified as a "collaboration tools advocate" and shares experiences with remote meeting platforms like Zoom.
Senior Living Tech
[Predicted] His career at Holland Home and Porter Hills indicates a focus on leveraging technology to support retirement communities and their residents.

Media Appearances

Raymond has no verified media appearances

Work History

3-2019
Director of Operations, Information Services at Holland Home (retirement communities and services)
3-2011 - 3-2019
Network Administrator at Holland Home Retirement
3-2009 - 3-2011
Manager of IT at Porter Hills Retirement Communities

Education

Raymond has no verified education history

More Information

Social Presence :

Prographics :

Exp : 16 Location : Grand Rapids, Michigan, United States Job Level : Mid-senior Designation : Director of Operations, Information Services at Holland Home (retirement communities and services)
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Insights For Selling To Raymond

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Build a trustworthy relationship while keeping the product center-stage
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Raymond is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Raymond

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Raymond move?

  • They are generally fast movers and can take quick decisions
  • Can Raymond take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Raymond

Personality Compatibility


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