Elena Beach

Evaluator
DISC Type : sdc

Head of Major Business Customer Services at TotalEnergies

Horley, England, United Kingdom

Overview

Elena Beach is the Head of Major Business Customer Services at TotalEnergies, where she has progressed through several leadership roles, including Head of Pricing. She leverages a strong background in data analysis, portfolio management, and senior stakeholder engagement. Elena holds a Bachelors Degree from the University of Roehampton.

Personality Overview

Hard To Convince

Quality Focused

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Service Strategy
Her current role as Head of Major Business Customer Services indicates a focus on managing and improving the experience for key business clients.
Energy Pricing
Her previous roles as Head of Pricing and Power Pricing Manager at TotalEnergies show deep expertise in this area.
Team Development
Frequently posts about hiring for her team, indicating a focus on building and recruiting talent. [Predicted]

Media Appearances

Elena has no verified media appearances

Work History

6-2025
Head of Major Business Customer Services at TotalEnergies
11-2019 - 6-2025
Head of Pricing at TotalEnergies
1-2007 - 11-2019
Power Pricing Manager at TotalEnergies

Education

Bachelor's Degree from University of Roehampton

More Information

Social Presence :

Prographics :

Exp : 19 Location : Horley, England, United Kingdom Job Level : Mid-senior Designation : Head of Major Business Customer Services at TotalEnergies
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Insights For Selling To Elena

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Help them weigh the risks by sharing objective proof points instead of anecdotes and examples

DONT's

  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Elena is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Elena

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Elena move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Elena take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Elena

Personality Compatibility


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