Rebecca Ruddy

Wildcard
DISC Type : cis

Senior Customer Success Manager at Oleeo

London, England, United Kingdom

Overview

Rebecca is an experienced Customer Success Manager at Oleeo with a demonstrated history in the computer software industry. Her background includes extensive experience in HR technology, where she has led HRIS implementations. She holds a Bachelor of Arts from the University of Southampton.

Based on her interests, Rebecca seems to appreciate consumer brands with strong ethical missions and brand identities, such as innocent drinks and Ben & Jerrys. She also follows major media corporations like The Walt Disney Company and the BBC.

As an HR Subject Matter Expert, she once led a companys complete exit from UK Shared Business Services.

Personality Overview

ROI Driven

Requires Proof

Curious But Skeptical

They typically tend to be late adopters even when they seem friendly and excited about what you have to sell  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They are often friendly and nice, but can sometimes suprise you with their piercing questions

Topics They Care About

Customer Success
Her current role at Oleeo is focused on customer success, and she actively promotes customer networking events and building a strong success team.
HR Technology
Previously worked as an HR Technology Specialist, supporting HR system strategy and leading the implementation of the 'SelectHR' HRIS system.
Recruitment Software
Has deep expertise in the recruiting software space through her various implementation and customer success roles at Oleeo.

Media Appearances

Rebecca has no verified media appearances

Work History

1-2024
Senior Customer Success Manager at Oleeo
1-2021 - 12-2023
Customer Success Manager at Oleeo
8-2020 - 1-2021
Senior Implementation Consultant at Oleeo
7-2017 - 8-2020
Implementation Consultant at Oleeo
12-2016 - 7-2017
HR Technology and People Measures Specialist at The Pirbright Institute

Education

GDL from College of Law
Education details unavailable from Colyton Grammar School
Bachelor of Arts (B.A.) from University of Southampton

More Information

Social Presence :

Prographics :

Exp : 12 Location : London, England, United Kingdom Job Level : Middle Designation : Senior Customer Success Manager at Oleeo
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Insights For Selling To Rebecca

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Use phrases like ‘clear proof that’, ‘data shows’ etc.

DONT's

  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rebecca is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Rebecca

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Rebecca move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Rebecca take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Rebecca

Personality Compatibility


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