Reetu Valecha

Questioner
DISC Type : c

Digital Adoption - Senior Customer Success Manager at WalkMe™

Australia

Overview

Reetu is a Senior Customer Success Manager at WalkMe, specializing in digital adoption and transformation. With a background in change management for platforms like SAP and Salesforce, she is recognized by peers as being professional, detail-oriented, and pragmatic. She holds a Bachelor of Engineering from Cummins College of Engineering.

While specific personal hobbies are not detailed, her professional interests indicate a passion for emerging technologies. She holds a certification in Generative AI and follows the work of major tech innovators like Microsoft and Accenture, suggesting a keen interest in the future of the digital landscape.

She was part of a team that won an award for designing an innovative solution to assist vulnerable customers.

Personality Overview

Value Seeker

Not Easily Convinced

Cautious & Analytical

It is quite likely of them to ask for pricing or other concessions.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Digital Adoption
Her current role at WalkMe and recent posts focus on Digital Adoption Platforms (DAP), showing it's a primary professional passion.
Change Management
A core skill throughout her career, having held multiple Change Manager roles at government departments and Westpac.
Customer Advocacy
She won a "Team Excellence in Diversity Award" for creating a solution to help vulnerable customers, highlighting a focus on user-centric design.

Media Appearances

Reetu has no verified media appearances

Work History

5-2024
Digital Adoption - Senior Customer Success Manager at WalkMe™
7-2020 - 7-2023
Senior Change and Digital Adoption Manager / Change Lead at NSW Department of Customer Service
3-2017 - 12-2018
Change Manager - SAP at NSW Department of Finance, Services and Innovation
1-2016 - 7-2016
Change Manager at Westpac Group
8-2013 - 12-2015
Senior Business Consultant at Terra Firma Business Consulting

Education

2000 - 2004
Bachelor of Engineering (B.E.) from Cummins College of Engineering, University of Pune, India

More Information

Social Presence :

Prographics :

Exp : 18 Location : Australia Job Level : Middle Designation : Digital Adoption - Senior Customer Success Manager at WalkMe™
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Insights For Selling To Reetu

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Keep some extra margin in hand as they will likely negotiate the pricing
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t overhype the product/pitch, keep it measured

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Reetu is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Reetu

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Reetu move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Reetu take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Reetu

Personality Compatibility


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