Renata Belluzzo Quedas

Examiner
DISC Type : cs

Supervisora de Customer Experience at Pluxee Brasil

São Paulo, São Paulo, Brazil

Overview

Renata Belluzzo Quedas serves as a Supervisor of Digital Channels at Pluxee Brasil, leveraging a strong background in customer experience and project management. She is committed to continuous improvement, recently completing an advanced course in Customer Experience to enhance client-centric strategies.

She was recently honored with the "Prêmio de Responsabilização pela Entrega do Desempenho Global, " recognizing her commitment and results.

Personality Overview

Overcautious

Tough To Convince

Status Quo Seeker

The only way to convince them is by showing them examples and ample proof.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
Actively develops her skills in this area, having recently completed the 'Experience Makers' course, and celebrates her company's maturity in CX.
Performance Delivery
Recently won a global award for 'Accountability for Performance Delivery, ' highlighting her focus on achieving and being accountable for tangible results.
Digital Channels
Her current supervisory role is focused on managing and innovating the company's digital channels to better serve customers.

Media Appearances

Renata has no verified media appearances

Work History

11-2018
Supervisora de Customer Experience at Pluxee Brasil
5-2011 - 5-2014
Gerente de Projetos at TIVIT
9-2001 - 12-2008
Analista de Negócio at Uninove

Education

2014 - 2015
Business English from English Language Academy - Dublin
2009 - 2009
English Upper Advanced from English Language Academy - Dublin

More Information

Social Presence :

Prographics :

Exp : 17 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Supervisora de Customer Experience at Pluxee Brasil
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Insights For Selling To Renata

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Renata is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Renata

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Renata move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Renata take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Renata

Personality Compatibility


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