Rhonda Freeny

Rhonda Freeny is a dedicated Customer Experience Director at Houghton Mifflin Harcourt with extensive experience in operations management. She specializes in achieving high customer satisfaction rankings and turning around underperforming operations. Rhonda holds an Executive MBA from Jacksonville University and a certification in Unconscious Bias.

Rhonda shows a strong interest in fostering inclusive and mindful work environments. Her public engagement highlights topics such as talent management, teamwork, and social inclusion, indicating a passion for developing both people and processes. She actively pursues continuous learning to better her leadership skills.

She earned a certification in Unconscious Bias from the University of South Floridas Muma College of Business.