Richard Lawrence in

Richard Lawrence

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Head of ICT at Kent Community Health NHS Foundation Trust
📍 Herne Bay, England, United Kingdom

Richard Lawrence is a seasoned IT leader with over 20 years of experience within the NHS. As the Head of ICT at Kent Community Health, he directs the internal IT Service Centre, telephony, and mobile device support teams. He is an ITIL V3 certified professional who studied at Canterbury College.

His implementation of a new IT self-service portal resulted in overwhelmingly positive feedback, with customer service reports consistently showing over 90% of users having a great experience.

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Experience
26 Years
Current Role
Head of ICT
Job Level
Mid-senior
Location
Herne Bay, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Richard cares about

IT Service Management
Manages IT service and support teams, with a focus on improving the end-user experience through self-service portals and achieving high customer satisfaction rates.
NHS IT Operations
Has spent his entire career managing IT infrastructure, support, and telephony for large NHS trusts, supporting thousands of users and devices.
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Career

Work history

4-2024
Head of ICT
Kent Community Health NHS Foundation Trust
7-2020 - 4-2024
IT Service Centre Manager
Kent Community Health NHS Foundation Trust
4-2016 - 7-2020
IT Support Service Centre Manager
Kent Community Health NHS Foundation Trust
6-2014 - 4-2016
Service Desk Manager
Kent and Medway Health Informatics Service
9-2009 - 6-2014
Desktop Services Team Leader
Kent and Medway Health Informatics Service
In the press

Media appearances

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Education
1995 - 1998
National Diploma in Computer Studies
Canterbury College
1994 - 1995
Advanced GNVQ Level in Business Systems
Canterbury College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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