Richard Lawrence

Enthusiast
DISC Type : i

Head of ICT at Kent Community Health NHS Foundation Trust

Herne Bay, England, United Kingdom

Overview

Richard Lawrence is a seasoned IT leader with over 20 years of experience within the NHS. As the Head of ICT at Kent Community Health, he directs the internal IT Service Centre, telephony, and mobile device support teams. He is an ITIL V3 certified professional who studied at Canterbury College.

His implementation of a new IT self-service portal resulted in overwhelmingly positive feedback, with customer service reports consistently showing over 90% of users having a great experience.

Personality Overview

Non-Confrontational

Story Driven

Consensus Focused

They are more about building relationships than just cutting deals.  They are generally friendly, so be careful when relying on their word. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Service Management
Manages IT service and support teams, with a focus on improving the end-user experience through self-service portals and achieving high customer satisfaction rates.
NHS IT Operations
Has spent his entire career managing IT infrastructure, support, and telephony for large NHS trusts, supporting thousands of users and devices.
User Experience
Emphasizes ease of use in IT solutions, successfully rolling out platforms that are highly rated by clinical and non-clinical staff for their simplicity.

Media Appearances

Richard has no verified media appearances

Work History

4-2024
Head of ICT at Kent Community Health NHS Foundation Trust
7-2020 - 4-2024
IT Service Centre Manager at Kent Community Health NHS Foundation Trust
4-2016 - 7-2020
IT Support Service Centre Manager at Kent Community Health NHS Foundation Trust
6-2014 - 4-2016
Service Desk Manager at Kent and Medway Health Informatics Service
9-2009 - 6-2014
Desktop Services Team Leader at Kent and Medway Health Informatics Service

Education

1995 - 1998
National Diploma in Computer Studies from Canterbury College
1994 - 1995
Advanced GNVQ Level in Business Systems from Canterbury College

More Information

Social Presence :

Prographics :

Exp : 26 Location : Herne Bay, England, United Kingdom Job Level : Mid-senior Designation : Head of ICT at Kent Community Health NHS Foundation Trust
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Invite them for a lunch or a drink/coffee
  • Maintain high, positive energy and convey confidence
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Avoid overloading them with too much information
  • Don’t be too formal with them, they trust informality more
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Richard

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Richard take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Richard

Personality Compatibility


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