Richard Padilla CSM, QSSP

Editor
DISC Type : CS

Customer Success Manager at Grainger

Chino, California, United States

Overview

Richard has no verified overview

Personality Overview

Skeptic

Self-Disciplined

Sometimes Friendly

They are quite aware of their needs and limitations, so they are unlikely to over-promise.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Richard has no verified topics they care about

Media Appearances

Richard has no verified media appearances

Work History

11-2025
Customer Success Manager at Grainger
1-2023 - 11-2025
Software Product Manager at Grainger
1-2020 - 1-2023
Manager Of Onsite Services at Grainger
1-2010 - 9-2011
Premier Phone Banker, IRA at Wells Fargo
11-1999 - 12-2012
Union Journeyman Carpenter at Local 2361

Education

2-2023 - 2-2023
CSM Certified Scrum Master from ScrumAlliance
2020 - 2021
Graduate from Grainger Leadership Essentials

More Information

Social Presence :

Prographics :

Exp : 18 Location : Chino, California, United States Job Level : Middle Designation : Customer Success Manager at Grainger
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Share whitepapers or case studies that showcase measurable results instead of just telling customer stories
  • If they are not asking many questions, nudge them to ask questions rather than just starting to talk yourself
  • When following up with them, expect slowness; use questions to engage them, preferably over email.

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Richard

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Richard take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Richard

Personality Compatibility


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