Richard Padilla  CSM, QSSP in

Richard Padilla CSM, QSSP

Editor · DISC type CS
Customer Success Manager at Grainger
📍 Chino, California, United States

Professional overview including current role context, leadership scope, domain focus, and career trajectory to help you understand background relevance before outreach.

Key behavioral and communication insights including interaction style, decision-making tendencies, and motivation drivers to tailor messaging and personalize conversations.

Business priorities, areas of interest, and practical outreach recommendations that can improve conversion quality for this professional.

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Experience
18 Years
Current Role
Customer Success Manager
Job Level
Middle
Location
Chino, California, United States
Personality Overview

How Richard shows up

Skeptic
Self-Disciplined
Sometimes Friendly

They are quite aware of their needs and limitations, so they are unlikely to over-promise. They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Priorities

Topics Richard cares about

Strategic Priorities
Topic insights and context to help personalize outreach and discovery conversations.
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Career

Work history

11-2025
Customer Success Manager
Grainger
1-2023 - 11-2025
Software Product Manager
Grainger
1-2020 - 1-2023
Manager Of Onsite Services
Grainger
1-2010 - 9-2011
Premier Phone Banker, IRA
Wells Fargo
11-1999 - 12-2012
Union Journeyman Carpenter
Local 2361
In the press

Media appearances

Media appearances and press coverage highlighting public visibility and thought leadership.
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Education
2-2023 - 2-2023
CSM Certified Scrum Master
ScrumAlliance
2020 - 2021
Graduate
Grainger Leadership Essentials
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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