Richard Todd

Enthusiast
DISC Type : i

IT Systems & Infrastructure Manager for the Melbourne School of Engineering at The University of Melbourne

Greater Melbourne Area, Australia

Overview

With over 25 years in the IT industry, Richard is an IT Systems and Infrastructure Manager at the University of Melbournes School of Engineering. He leads a team of eight, managing a large data center and focusing on providing excellent, user-centric IT service and support through change.

His academic background includes a Master of Environmental Science from Monash University, suggesting a strong analytical mind and an interest in complex systems beyond the world of technology. This diverse educational foundation complements his deep technical expertise in information management.

Unique fact: He successfully transitioned from a background in environmental science to a long and distinguished career in IT leadership.

Personality Overview

Non-Confrontational

Amiable & Agreeable

Optimistic

They are generally friendly, so be careful when relying on their word.  They prefer to build relationships rather than staying totally transactional. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

IT Infrastructure Management
He is responsible for the physical management of a data center with approximately 400 physical and virtual servers, including storage clusters and research devices.
Leading Technical Teams
Manages a team of six system administrators and two programmers, with a focus on supporting teams through organizational change.
User-Centric IT Service
He is passionate about delivering the best possible standard of IT service and has extensive experience in user support across various technical environments.

Media Appearances

Richard has no verified media appearances

Work History

1-2015 - 6-2022
IT Systems & Infrastructure Manager for the Melbourne School of Engineering at The University of Melbourne
8-2010 - 12-2014
IT Manager/IT Co-ordinator at The University of Melbourne
1-2005 - 8-2010
IT Manager at Australian Centre for Posttraumatic Mental Health
6-1996 - 1-2005
IT Support at University of Melbourne

Education

1995 - 1995
Grad. Dip. Information Management from RMIT University
1988 - 1990
Master of Environmental Science from Monash University

More Information

Social Presence :

Prographics :

Exp : 25 Location : Greater Melbourne Area, Australia Job Level : N/A Designation : IT Systems & Infrastructure Manager for the Melbourne School of Engineering at The University of Melbourne
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Insights For Selling To Richard

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Avoid overloading them with too much information
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Richard is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Richard

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Richard move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Richard take some risk or not?

  • They can take some low-probability risks if needed.

You And Richard

Personality Compatibility


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