Rick Adams is a globally recognized authority on Customer Success with over 35 years of experience helping B2B SaaS companies like Cisco and Microsoft drive growth through retention and expansion. An author and holder of an MBA from Anglia Ruskin University, people he has trained describe him as an "outstanding instructor" and "engaging" leader.
Outside of his professional life, Rick is based on the rural west coast of Ireland. He enjoys the countryside lifestyle where he lives with his two dogs, Zeus and Teri.
Unique fact: Before focusing on consulting, Rick founded and sold his own software-as-a-service (SaaS) business in 2012.
Read the full overview →They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.
Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.
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