Rick Adams in

Rick Adams

Visionary · DISC type Ds
Founder & Principal – Retention & Expansion Strategy at ADAMS Success
📍 Keenagh Beg, County Mayo, Ireland

Rick Adams is a globally recognized authority on Customer Success with over 35 years of experience helping B2B SaaS companies like Cisco and Microsoft drive growth through retention and expansion. An author and holder of an MBA from Anglia Ruskin University, people he has trained describe him as an "outstanding instructor" and "engaging" leader.

Outside of his professional life, Rick is based on the rural west coast of Ireland. He enjoys the countryside lifestyle where he lives with his two dogs, Zeus and Teri.

Unique fact: Before focusing on consulting, Rick founded and sold his own software-as-a-service (SaaS) business in 2012.

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Experience
27 Years
Current Role
Founder & Principal – Retention & Expansion Strategy
Job Level
Leadership
Location
Keenagh Beg, County Mayo, Ireland
Personality Overview

How Rick shows up

Early Adopter
Risk Tolerant
Goal-Oriented

They are very professional in their approach and can weigh multiple perspectives together. They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily.

Priorities

Topics Rick cares about

Customer Success Strategy
He is a globally recognized authority, author, and trainer who created the Practical CSM Framework for customer success management.
B2B SaaS Growth
His entire consultancy, ADAMS Success, is focused on helping growth-stage B2B SaaS companies drive revenue through improved retention and expansion.
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Career

Work history

1-2024
Founder & Principal – Retention & Expansion Strategy
ADAMS Success
1-2019
Non Executive Director and Consultant
PracticalCSM.com
12-2010
Business Consultant, Trainer and Coach
The Growth Consultancy
12-2010 - 6-2013
Business Development Consultant
Comstor / Cluster Learning
4-2006 - 12-2010
Entrepreneur and Business Owner
Inner Physique Ltd
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2015 - 2016
MBA (Management Consultancy)
Anglia Ruskin University
2014 - 2015
Postgraduate Diploma in Business Administration
Anglia Ruskin University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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