Rick Fish

Inquirer
DISC Type : cd

COO at Complete Payroll

Leicester, New York, United States

Overview

Rick Fish is the COO and Managing Partner at Complete Payroll, where he has held various roles, including CEO for nearly a decade. He is a Certified Payroll Professional and a licensed insurance agent, who graduated Magna Cum Laude from SUNY Oswego. Colleagues describe him as honest, straightforward, and genuine.

A native of Western New York, Rick is deeply involved in his community and has been a key figure in growing his familys business from a regional player to a national processor. His focus is on maintaining a high standard of customer satisfaction and ensuring his company is a great place to work.

After serving as CEO, Rick moved into the COO role to be closer to clients and the support team, reflecting his hands-on leadership style.

Personality Overview

ROI Conscious

Hard To Convince

Demanding

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Client-Centric Operations
Transitioned from CEO to COO specifically to be more involved with clients and support staff, demonstrating a commitment to service.
Payroll & HR Integration
Focuses on streamlining client processes by integrating timekeeping, HR, and accounting software with their payroll platform.
Employee Retention Credit
Has recently written articles and shared posts about navigating Employee Retention Credit (ERC) compliance, fraud, and backlogs.

Media Appearances

Rick Fish, Jr., COO | Complete Payroll. Featured in Complete Payroll (company website)

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Complete Payroll - Rick Fish, COO. Featured in YouTube

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Work History

6-2017
COO at Complete Payroll
7-2007 - 5-2017
CEO at Complete Payroll
1-2003 - 6-2007
Operations Manager at Complete Payroll
6-2001 - 1-2003
Accounting Bookkeeper at Complete Payroll

Education

1997 - 2001
BS from State University of New York at Oswego

More Information

Social Presence :

Prographics :

Exp : 24 Location : Leicester, New York, United States Job Level : Leadership Designation : COO at Complete Payroll
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Insights For Selling To Rick

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Refer to testimonials from others in similar positions
  • Be crisp while making the pitch

DONT's

  • Don't try too hard to get friendly, let it happen with time
  • Do not give up if they are not convinced, try again with a different approach
  • Don’t expect them to change their mind quickly if they say no once

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rick is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rick

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rick move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Rick take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rick

Personality Compatibility


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