Riju Parambath

Commander
DISC Type : D

Vice President - Head of Digital Engineering Services - Insurance at Sutherland

Chattanooga, Tennessee, United States

Overview

Riju Parambath is a client executive and leader at Sutherland, specializing in innovating insurance technology and business operations. With an MBA and a background in engineering, he has extensive experience driving digital transformation and growth for global clients in the insurance and financial services sectors at firms like Sapiens and Accenture.

He is described by colleagues as having "awesome" negotiation skills and being very aggressive in delivering things on time. He focuses on building mutually beneficial global relationships and capitalizing on business agreements to introduce game-changing initiatives.

Unique fact: He believes that governance is the first thing that breaks when AI is introduced into insurance operations, emphasizing the need for robust systems and workflows.

Personality Overview

Risk-Taker

Very Quick

Candid & Clear

They take a lot of pride in personal achievements.  They are not always relationship oriented. They respond better to strong and respectful interactions.

Topics They Care About

Insurance Transformation
He believes transformation is no longer optional for insurers and focuses on strategies that drive efficiency, elevate customer experience, and enable growth.
AI Governance
He is concerned with how AI impacts insurance operations, stressing that its success is shaped by the strength of surrounding systems, workflows, and governance.
Legacy System Modernization
He frequently discusses how outdated legacy systems create friction for customers and employees, slowing down critical insurance operations like claims and policy processing.

Media Appearances

Riju has no verified media appearances

Work History

4-2025
Vice President - Head of Digital Engineering Services - Insurance at Sutherland
6-2023 - 4-2025
Vice President of Customer Success Executive - North America at Sapiens
1-2019 - 6-2023
Client Executive - Financial Services at Accenture
6-2017 - 1-2019
Vice President - 2 at EXL
11-2012 - 6-2017
Industry Executive - Insurance at Tata Consultancy Services

Education

2000 - 2002
MBA from Southern New Hampshire University
1991 - 1995
BE from Bharathiar University

More Information

Social Presence :

Prographics :

Exp : 35 Location : Chattanooga, Tennessee, United States Job Level : Senior Designation : Vice President - Head of Digital Engineering Services - Insurance at Sutherland
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Insights For Selling To Riju

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Refer to testimonials from well-known industry leaders

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being a storyteller and don’t try to oversell

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Riju is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Riju

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Riju move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Riju take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Riju

Personality Compatibility


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