Robert Hanson

Enthusiast
DISC Type : i

Sr. Director, Technical Services and Field Support at Masimo

Irvine, California, United States

Overview

Robert Hanson is a senior director at Masimo, leading technical and field support for medical devices. With an MBA from USC Marshall, he specializes in building world-class service organizations by developing confident, high-performing teams, and is described by colleagues as an "exceptional leader".

At a previous company, his teams consistently achieved Net Promoter Scores above 9. 0, reflecting exceptional customer satisfaction.

Personality Overview

Optimistic

Amiable & Agreeable

Story Driven

They are generally friendly, so be careful when relying on their word.  Unlike D or C types, they are convinced more by stories and testimonials. They prefer to build relationships rather than staying totally transactional.

Topics They Care About

Medical Device Service
His career at Masimo, Invetech, and Sonendo has been dedicated to leading service and support operations for complex medical and dental instrumentation.
Building Service Teams
He emphasizes his focus on "building and developing confident teams" as the foundational element for creating world-class service and support organizations.
Customer-Focused Support
He has a proven history of exceeding customer satisfaction goals, creating data-driven support models, and achieving high Net Promoter Scores.

Media Appearances

Robert has no verified media appearances

Work History

7-2021
Sr. Director, Technical Services and Field Support at Masimo
7-2020 - 7-2021
Field Service Manager at Invetech Pty Ltd (a Fortive Company)
4-2017 - 4-2020
Director, Field Service at Sonendo®, Inc.
4-2003 - 10-2016
Sr. Manager, Manufacturing Ops at Edwards Lifesciences

Education

Master of Business Administration from USC Marshall School of Business
BSIE from Bradley University

More Information

Social Presence :

Prographics :

Exp : 22 Location : Irvine, California, United States Job Level : Senior Designation : Sr. Director, Technical Services and Field Support at Masimo
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Compliment them about their personality if you get a chance
  • Maintain high, positive energy and convey confidence
  • Ask them how their day is going or exchange some other pleasantries

DONT's

  • Don't be critical or challenge them openly, they can react defensively
  • Don’t ask too many questions in one go, weave them into the flow
  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and rapport are valuable for them, but so is proven product value.
  • Will you ever get a clear answer from Robert

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Robert take some risk or not?

  • They can take some low-probability risks if needed.

You And Robert

Personality Compatibility


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