Robert Mayhew

Trailblazer
DISC Type : DI

Customer Delivery Manager Smart Metering at British Gas

York, England, United Kingdom

Overview

Robert is a Customer Delivery Manager at British Gas with 28 years of experience in the gas industry. He has a proven record of managing field-based teams, implementing change programs, and leading service delivery within regulatory guidelines. Colleagues describe him as a great problem solver and enabler.

Based on his activity, Robert shows an interest in emerging technologies like secure, compliant blockchain. He has also expressed a desire for a peaceful future and believes in enjoying life, sharing that "it’s later than you think! "

He has a keen interest in blockchain technology and its application in secure data layers.

Personality Overview

Assertive

Charismatic

Persuasive

They are charming and have the ability to align others behind their decisions.  They do not mind taking risks and can make hard decisions, if necessary. They like to keep things under control.

Topics They Care About

Service Delivery
Manages a field-based delivery team at British Gas with deep expertise in the end-to-end service delivery process and regulatory compliance.
Leading Change
Has a proven track record of implementing change programs and guiding teams through new processes and ways of working.
Smart Metering
Recently moved into a new role focusing on smart metering, indicating a focus on modern energy infrastructure and technology.

Media Appearances

Robert has no verified media appearances

Work History

11-2023
Customer Delivery Manager Smart Metering at British Gas
7-2019 - 11-2023
Customer Delivery Manager Heating at British Gas
12-2012 - 8-2019
Smart Energy Manager at British Gas
12-2010 - 12-2012
Contract Delivery Manager at British Gas
9-2007 - 12-2010
Senior Commercial Consultant at Morgan Lambert Ltd

Education

1992 - 1995
Gas from QUALIFICATIONS

More Information

Social Presence :

Prographics :

Exp : 33 Location : York, England, United Kingdom Job Level : Middle Designation : Customer Delivery Manager Smart Metering at British Gas
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Address your competition clearly and confidently
  • Talk about yourself and some of your achievements at the start of the conversation

DONT's

  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking them how they truly feel about your product
  • Do not look like someone who doesn’t know what they are talking about

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Robert

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Robert move?

  • If you earn their trust and they develop faith in the product, they can make decisions quickly.
  • Can Robert take some risk or not?

  • They can take risks if necessary.

You And Robert

Personality Compatibility


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