Lee D.
Login to view DISC.Lee is an accomplished Customer Service Manager at British Gas with a track record of building high-performance teams in the utility industry. He excels in enhancing customer experience, evidenced by achieving high NPS scores and leading a nationwide communications change project using Continuous Improvement methodology.
He has a strong connection to Wales, having attended Heolddu Comprehensive school and later leading the specialized Welsh Language Teams for British Gas. His interests include following innovative and large-scale companies like Google and Unilever.
Lee participated in Centrica’s Ideas Lab, where his project won the “most transformed and tested idea” award.
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