Robert Najera in

Robert Najera

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Retired Managing Director of Customer Service at H-E-B
📍 San Antonio, Texas, United States

Robert Najera is the retired Managing Director of Customer Service for H-E-B, where he concluded a 23-year career. He is noted for leading a 32, 000-person checkout operations team for the nations 5th largest private company. He holds a Bachelor of Arts from The University of Texas at Austin.

Since retiring, Robert has expressed a strong interest in community support, highlighting the work of organizations that assist caregivers, whom he calls "Unsung Heroes. " He also publicly supports and thanks volunteer teams like TEXSAR (Texas Search and Rescue) for their incredible work in the community.

He once led the entire store operations for 81 Hollywood Video locations.

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Experience
19 Years
Current Role
Retired Managing Director of Customer Service
Job Level
Mid-senior
Location
San Antonio, Texas, United States
Personality Overview

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Communication Style
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Priorities

Topics Robert cares about

Customer Experience
Spent over two decades at H-E-B in customer service leadership, focusing on creating exceptional experiences for both customers and employees.
Large-Team Leadership
Managed a team of 32, 000 employees in checkout operations, showcasing his expertise in leading large-scale, distributed workforces.
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Career

Work history

3-2024
Retired Managing Director of Customer Service
H-E-B
3-2019 - 3-2024
Managing Director of Customer Service
H-E-B
1-2012 - 2-2019
Director of Customer Service
H-E-B
3-1994 - 3-2000
Regional Director
Hollywood Video
In the press

Media appearances

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Education
1980 - 1983
BA
The University of Texas at Austin
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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