Robert Najera

Observer
DISC Type : ci

Retired Managing Director of Customer Service at H-E-B

San Antonio, Texas, United States

Overview

Robert Najera is the retired Managing Director of Customer Service for H-E-B, where he concluded a 23-year career. He is noted for leading a 32, 000-person checkout operations team for the nations 5th largest private company. He holds a Bachelor of Arts from The University of Texas at Austin.

Since retiring, Robert has expressed a strong interest in community support, highlighting the work of organizations that assist caregivers, whom he calls "Unsung Heroes. " He also publicly supports and thanks volunteer teams like TEXSAR (Texas Search and Rescue) for their incredible work in the community.

He once led the entire store operations for 81 Hollywood Video locations.

Personality Overview

Assertive

Example Seeker

Value Driven

They can sound friendly and charming but can quickly change gears to become inquisitive and probing.  They are generally good communicators and can be hard to convince. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Customer Experience
Spent over two decades at H-E-B in customer service leadership, focusing on creating exceptional experiences for both customers and employees.
Large-Team Leadership
Managed a team of 32, 000 employees in checkout operations, showcasing his expertise in leading large-scale, distributed workforces.
Supporting Caregivers
Passionate about engaging with and promoting organizations that provide critical support to caregivers in the community.

Media Appearances

Robert has no verified media appearances

Work History

3-2024
Retired Managing Director of Customer Service at H-E-B
3-2019 - 3-2024
Managing Director of Customer Service at H-E-B
1-2012 - 2-2019
Director of Customer Service at H-E-B
3-1994 - 3-2000
Regional Director at Hollywood Video

Education

1980 - 1983
BA from The University of Texas at Austin

More Information

Social Presence :

Prographics :

Exp : 19 Location : San Antonio, Texas, United States Job Level : Mid-senior Designation : Retired Managing Director of Customer Service at H-E-B
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Insights For Selling To Robert

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Be prepared for a lot of questions, answer them objectively
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t try to rush them into a decision, provide all necessary information first
  • Don’t brush off any concerns, take all questions seriously
  • Don’t rely excessively on your relationship with them to win the deal

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robert is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Robert

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Robert move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Robert take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Robert

Personality Compatibility


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