Roberto Balderas in

Roberto Balderas

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Subdirector Soporte Operativo Centro de Contacto at AFIRME Grupo Financiero
📍 Monterrey, Nuevo León, Mexico

Roberto is a Subdirector at AFIRME Grupo Financiero with over 18 years of experience administering IT systems for contact centers. He focuses on implementing technology to enhance efficiency in collections, telemarketing, and customer service. He holds a Masters degree in IT Management from Universidad Tecmilenio.

He recently earned a certification in ChatGPT, showing a keen interest in applying new AI technologies to solve business challenges.

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Experience
22 Years
Current Role
Subdirector Soporte Operativo Centro de Contacto
Job Level
Middle
Location
Monterrey, Nuevo León, Mexico
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Roberto cares about

AI in Customer Service
He recently obtained a ChatGPT certification and posts about AfiBot, indicating a focus on applying AI like chatbots to improve contact center operations.
Contact Center Efficiency
His primary role involves implementing technological projects and administering applications to make collections and customer service operations more efficient.
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Career

Work history

10-2008
Subdirector Soporte Operativo Centro de Contacto
AFIRME Grupo Financiero
10-2008
Subdirector Centro de Contacto
AFIRME Grupo Financiero
10-2008
Gerente de Medición y Control
AFIRME Grupo Financiero
10-2008
Jefe de Sistemas Operativos de Call Center
AFIRME Grupo Financiero
10-2008
Predective Dialer Manager
Former AIG
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2014
Maestría Gestión de Tecnologías de la Información
Universidad Tecmilenio
2014 - 2014
Diplomado Desarrollo de Habilidades Gerenciales
Canaco Monterrey
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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