Robin Lewis

Energizer
DISC Type : I

Director of Scheme Administration at Nest Pensions

Amersham, England, United Kingdom

Overview

As Head of Operations at NEST, Robin Lewis leads the UKs largest pension scheme, managing operations for 13 million customers and £30bn in assets. With over 12 years at NEST, he has guided the company from inception to its current scale, focusing on customer service and operational transformation.

He has been a pivotal leader in growing NEST from its inception into the UKs largest pension company, now serving over 13 million members.

Personality Overview

Informal

Big Picture Person

Full Of Energy

They are always positive and upbeat, so take their promises with a pinch of salt.  They are friendly, approachable and love to make new connections. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Scheme Operations
As Head of Operations and former Director of Scheme Administration, he runs and transforms operations for 13 million members across sites in the UK, Ireland, and India.
Customer Experience
He is focused on digitally transforming scheme administration and enhancing member experiences, recently expanding a key partnership with Tata Consultancy Services to support this goal.
Member Engagement
Contributed to research on using responsible investment (ESG) themes as a tool to increase engagement among pension savers, indicating an interest in innovative communication strategies.

Media Appearances

Robin Lewis – Director of Scheme Administration, Nest Pensions (Video). Featured in YouTube

See Now

Work History

11-2025
Director of Scheme Administration at Nest Pensions
10-2023 - 11-2025
Head of Operations at Nest Pensions
11-2019 - 10-2023
Head Of Service Delivery at Nest Pensions
5-2017 - 10-2019
Head of Product Strategy at Nest Pensions
10-2014 - 4-2017
Product Delivery Manager at Nest Pensions

Education

2005 - 2008
Bachelor of Arts (B.A.) from The University of Sheffield

More Information

Social Presence :

Prographics :

Exp : 15 Location : Amersham, England, United Kingdom Job Level : Mid-senior Designation : Director of Scheme Administration at Nest Pensions
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Insights For Selling To Robin

During A Call Or A Meeting

DO's

  • Talk about their team and how your product will help them do things better and easier
  • Invite them for a lunch or a drink/coffee
  • Speak enthusiastically with energy, maintain a clear and confident tone

DONT's

  • Avoid ifs and buts, don’t talk too much about the risks etc.
  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Robin is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Robin

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Robin move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Robin take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Robin

Personality Compatibility


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