Rodrigo Ferreira Braga

Critic
DISC Type : C

Operations Manager at General Dynamics Information Technology

Recife, Pernambuco, Brazil

Overview

Rodrigo is an experienced Operations Manager, certified as a Six Sigma Black Belt and in ITIL4, specializing in staff leadership and public service. He has a strong track record of managing daily operations and serving diverse clients, including the US Mission, FIFA, and various government entities. He holds a Bachelors degree from Universidade Federal de Minas Gerais.

His background includes a unique role supporting two major international soccer tournaments, the FIFA Confederations Cup and the FIFA World Cup. This experience highlights a passion for large-scale public events and customer service in a high-pressure, global environment.

Unique fact: Rodrigo played a direct role in the successful execution of the 2014 FIFA World Cup in Brazil.

Personality Overview

Information Seeker

Negotiator

Critic

They are quite likely to negotiate on pricing or other key terms.  They enjoy working alone and do not rely on others very often. They don’t appreciate bells and whistles unless backed by data.

Topics They Care About

Operational Excellence
Manages daily operations for the US Visa Applicant Service Center, focusing on team management, client contact, and meeting SLAs.
Process Improvement
Holds a Six Sigma Black Belt certification, indicating a deep interest in methodologies for improving business processes and efficiency.
IT Service Management
Recently became ITIL 4 certified, showing a current focus on aligning IT services with business needs.

Media Appearances

Rodrigo has no verified media appearances

Work History

3-2020
Operations Manager at General Dynamics Information Technology
6-2017 - 3-2020
Senior Deputy Op. Manager at CSRA Inc
10-2015 - 5-2017
Deputy Op. Manager at CSRA Inc
2-2014 - 10-2015
Administrative Supervisor - Deputy Op. Manager at ManpowerGroup
3-2013 - 2-2014
Bilingual Administrative Assistant at FIFA - Service Provider

Education

2004 - 2010
Bachelor’s Degree from Universidade Federal de Minas Gerais

More Information

Social Presence :

Prographics :

Exp : 14 Location : Recife, Pernambuco, Brazil Job Level : Middle Designation : Operations Manager at General Dynamics Information Technology
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Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.

DONT's

  • Don’t try too hard to build a relationship with them
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Make extra effort to not seem pushy or confrontational

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Rodrigo

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Rodrigo take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Rodrigo

Personality Compatibility


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