Rodrigo Ferreira Braga in

Rodrigo Ferreira Braga

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Operations Manager at General Dynamics Information Technology
📍 Recife, Pernambuco, Brazil

Rodrigo is an experienced Operations Manager, certified as a Six Sigma Black Belt and in ITIL4, specializing in staff leadership and public service. He has a strong track record of managing daily operations and serving diverse clients, including the US Mission, FIFA, and various government entities. He holds a Bachelors degree from Universidade Federal de Minas Gerais.

His background includes a unique role supporting two major international soccer tournaments, the FIFA Confederations Cup and the FIFA World Cup. This experience highlights a passion for large-scale public events and customer service in a high-pressure, global environment.

Unique fact: Rodrigo played a direct role in the successful execution of the 2014 FIFA World Cup in Brazil.

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Experience
14 Years
Current Role
Operations Manager
Job Level
Middle
Location
Recife, Pernambuco, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Rodrigo cares about

Operational Excellence
Manages daily operations for the US Visa Applicant Service Center, focusing on team management, client contact, and meeting SLAs.
Process Improvement
Holds a Six Sigma Black Belt certification, indicating a deep interest in methodologies for improving business processes and efficiency.
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Career

Work history

3-2020
Operations Manager
General Dynamics Information Technology
6-2017 - 3-2020
Senior Deputy Op. Manager
CSRA Inc
10-2015 - 5-2017
Deputy Op. Manager
CSRA Inc
2-2014 - 10-2015
Administrative Supervisor - Deputy Op. Manager
ManpowerGroup
3-2013 - 2-2014
Bilingual Administrative Assistant
FIFA - Service Provider
In the press

Media appearances

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Education
2004 - 2010
Bachelor’s Degree
Universidade Federal de Minas Gerais
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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