Rodrigo Nicolaiewsky

Inquirer
DISC Type : dc

Senior Director of Customer Success - Americas at Docusign

Brazil

Overview

Rodrigo Nicolaiewsky is the Senior Director of Customer Success for the Americas at Docusign, with deep expertise in sales, SaaS, and CRM. A graduate of Pontifícia Universidade Católica do Rio Grande do Sul, he has a history of leading teams in tech and consumer goods. Colleagues describe him as a committed and trusted leader.

He proudly leads the "Success Hub" team, which has a two-year track record of overachieving results and expectations.

Personality Overview

Upfront

Demanding

Judgemental

They care equally about the product and its potential impact.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

Team Leadership
Consistently posts about leading his "amazing group of talented people" and is described in recommendations as "the best leader" one has ever had.
Customer Success
His career is centered on customer success and renewals, with his current role focusing on the renewal process for all customers in the Americas.
Building Team Culture
Frequently organizes and posts about team meetings that recognize top performers, share best practices, and include fun activities to build morale.

Media Appearances

Rodrigo has no verified media appearances

Work History

8-2024
Senior Director of Customer Success - Americas at Docusign
5-2023 - 7-2024
Renewal Management Director, Success Hub at Docusign
2-2022 - 5-2023
Regional Vice President at Docusign
2-2021 - 1-2022
Senior Manager - Sales Development at Docusign
3-2020 - 1-2021
Head of SDR for LATAM at Docusign

Education

2005 - 2009
Graduated from Pontifícia Universidade Católica do Rio Grande do Sul

More Information

Social Presence :

Prographics :

Exp : 16 Location : Brazil Job Level : Senior Designation : Senior Director of Customer Success - Americas at Docusign
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Insights For Selling To Rodrigo

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach
  • Avoid long winding pitches, stay objective

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rodrigo is

  • Conviction in the product matters to them, followed by proof points and strong testimonials.
  • Will you ever get a clear answer from Rodrigo

  • They may not be very forthcoming, but they will say no if needed.

Insights For Deal Planning

    How fast (or slow) will Rodrigo move?

  • Their decision making speed is somewhere in the middle.
  • Can Rodrigo take some risk or not?

  • They can take risks but after weighing up the pros and cons.

You And Rodrigo

Personality Compatibility


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