Romit Gupta

Inquirer
DISC Type : cd

Senior Vice President and Practice Head - BPS at HTC Global Services

Atlanta Metropolitan Area, United States

Overview

Romit Gupta is the SVP and Practice Head for BPS at HTC Global Services, an outsourcing leader with over 20 years of experience managing global operations. Holding an MBA from the University of Melbourne, he has expertise in scaling service delivery in the US, Philippines, and China. Colleagues describe him as results-oriented, tenacious, and focused.

Beyond his executive role, Romit maintains a deep academic interest in his field. He has co-authored scholarly articles on the strategic control of outsourcing relationships and the key drivers of success in the BPO sector, blending practitioner experience with research.

He successfully established and scaled new BPO operations in both the Philippines and China from the ground up to over 3, 000 employees.

Personality Overview

Judgemental

Hard To Convince

ROI Conscious

They can be nudged to make faster decisions by offering what they value.  They don’t always try to control the conversation but neither do they like yielding it fully. They respond well to confident salespeople.

Topics They Care About

Future of BPO
He recently authored an article and a post on strategic BPO trends for 2026, focusing on the industry's shift from a labor to a technology-driven model.
Global Service Delivery
His career is highlighted by hands-on execution of contact center governance and operations across the US, Philippines, India, China, and Latin America.
AI in BPS
His current practice focuses on leveraging AI-powered solutions to transform business processes, viewing technology as the key industry differentiator for the future.

Media Appearances

Romit Gupta - HTC Global Services. Featured in HTC Global Services (official website)

See Now

Work History

8-2024
Senior Vice President and Practice Head - BPS at HTC Global Services
7-2023
Chief Operating Officer at Savitr Consulting
4-2013 - 7-2023
General Manager and Head of BPO Operations - Americas at Wipro Digital Operations and Platforms
5-2007 - 3-2013
Country Head - Philippines & China at Wipro Digital Operations and Platforms
1-2002 - 4-2007
Assoc. Vice President - Operations at Wipro Digital Operations and Platforms

Education

Postgraduate Certificate of IT Project Management & Outsourcing from Universitas21, Singapore
Master of Business Administration (MBA) from University of Melbourne

More Information

Social Presence :

Prographics :

Exp : 25 Location : Atlanta Metropolitan Area, United States Job Level : Leadership Designation : Senior Vice President and Practice Head - BPS at HTC Global Services
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Insights For Selling To Romit

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Avoid repeating yourself or making generalizations
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Romit is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Romit

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Romit move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Romit take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Romit

Personality Compatibility


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