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Romit Gupta

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Senior Vice President and Practice Head - BPS at HTC Global Services
📍 Atlanta Metropolitan Area, United States

Romit Gupta is the SVP and Practice Head for BPS at HTC Global Services, an outsourcing leader with over 20 years of experience managing global operations. Holding an MBA from the University of Melbourne, he has expertise in scaling service delivery in the US, Philippines, and China. Colleagues describe him as results-oriented, tenacious, and focused.

Beyond his executive role, Romit maintains a deep academic interest in his field. He has co-authored scholarly articles on the strategic control of outsourcing relationships and the key drivers of success in the BPO sector, blending practitioner experience with research.

He successfully established and scaled new BPO operations in both the Philippines and China from the ground up to over 3, 000 employees.

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Experience
25 Years
Current Role
Senior Vice President and Practice Head - BPS
Job Level
Leadership
Location
Atlanta Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Romit cares about

Future of BPO
He recently authored an article and a post on strategic BPO trends for 2026, focusing on the industry's shift from a labor to a technology-driven model.
Global Service Delivery
His career is highlighted by hands-on execution of contact center governance and operations across the US, Philippines, India, China, and Latin America.
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Career

Work history

8-2024
Senior Vice President and Practice Head - BPS
HTC Global Services
7-2023
Chief Operating Officer
Savitr Consulting
4-2013 - 7-2023
General Manager and Head of BPO Operations - Americas
Wipro Digital Operations and Platforms
5-2007 - 3-2013
Country Head - Philippines & China
Wipro Digital Operations and Platforms
1-2002 - 4-2007
Assoc. Vice President - Operations
Wipro Digital Operations and Platforms
In the press

Media appearances

Romit Gupta - HTC Global Services. Featured in HTC Global Services (official website)
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Education
Postgraduate Certificate of IT Project Management & Outsourcing
Universitas21, Singapore
Master of Business Administration (MBA)
University of Melbourne
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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