Rose Oliveira

Examiner
DISC Type : cs

Gerente Executiva Operacoes at CVC CORP

Greater São Paulo Area, Brazil

Overview

Rose is an Executive Operations Manager at CVC CORP with over 20 years of expertise in customer experience, quality, and consumer advocacy. A graduate of FGVs Executive MBA program, she has a strong background in the finance and tourism industries. Colleagues describe her as a highly competent and excellent professional.

She recently celebrated her five-year anniversary at CVC Corp and takes pride in the companys achievements, such as winning the Reclame AQUI award for two consecutive years.

Personality Overview

Late Adopter

Tough To Convince

Unexpressive

They do not like taking risks at all and go for proven options in the end.  They tend to be clear about their needs and limitations and are unlikely to promise too much. They are heavily focused on quality and prefer doing things the right way, even if it takes time.

Topics They Care About

Customer Experience
Her 20-year career is dedicated to CX, quality, and consumer advocacy, with expertise in NPS, CSAT, and managing critical service channels.
Operational Excellence
As a Green Belt-certified manager, she focuses on continuous improvement, process mapping, and organizational restructuring to drive efficiency and quality.
Service Recognition
She publicly celebrated her company winning the Reclame AQUI award for the second consecutive year, showing pride in top-tier customer assistance.

Media Appearances

Rose has no verified media appearances

Work History

6-2020
Gerente Executiva Operacoes at CVC CORP
6-2020
Gerente Executiva Operações at CVC CORP
9-2019 - 6-2020
Backoffice Manager at Banco Safra
10-2016 - 9-2019
Gerente de Qualidade at Smiles
8-2013 - 10-2017
Coordenadora de Qualidade at Smiles

Education

Executive MBA from FGV - Fundação Getulio Vargas
2018 - 2018
Customer Experience from Pontifícia Universidade Católica de São Paulo

More Information

Social Presence :

Prographics :

Exp : 24 Location : Greater São Paulo Area, Brazil Job Level : N/A Designation : Gerente Executiva Operacoes at CVC CORP
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Insights For Selling To Rose

During A Call Or A Meeting

DO's

  • Be firm in your communication and stay in control
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rose is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Rose

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Rose move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Rose take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Rose

Personality Compatibility


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