Roslyn Mackay

Enthusiast
DISC Type : i

Head of Data & AI Product at Coles Group

Greater Melbourne Area, Australia

Overview

Roslyn Mackay is the Head of Data & AI Product at Coles Group, where she pioneers strategies for data-driven products to enhance customer and commercial value. Her background includes technology innovation and leading data solutions at Australia Post. She holds a Bachelor of Commerce and a Chartered Accountant qualification.


She won a national finalist CEO Award for creating and implementing a Climate Change Emissions Audit methodology.

Personality Overview

Optimistic

Consensus Focused

Non-Confrontational

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They agree with others often, so exercise caution when relying on their word.

Topics They Care About

Data & AI Products
Currently leads the strategy and delivery of data and AI products at Coles Group to generate customer, operational, and commercial value in a retail environment.
Technology Innovation
Previously led the technology innovation capability at Coles, focusing on emerging trends, prototyping, and building disruptive technology solutions to solve business problems.
Agile Development
Utilizes agile development and design thinking for prototyping and product management. She is also certified in the Leading SAFe lean-agile methodology.

Media Appearances

Roslyn has no verified media appearances

Work History

5-2025
Head of Data & AI Product at Coles Group
10-2022 - 7-2025
Head of Technology Innovation at Coles Group
5-2021 - 10-2022
Head of Data Solutions at Australia Post
4-2020 - 5-2021
Senior Innovation Manager at Australia Post
2018 - 4-2020
Business Development and Commercial Lead at TrustCheck

Education

2005 - 2007
CA Qualification from Australian Institute of Chartered Accountants
2002 - 2004
Bachelor of Commerce from University of Melbourne

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Melbourne Area, Australia Job Level : Mid-senior Designation : Head of Data & AI Product at Coles Group
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Insights For Selling To Roslyn

During A Call Or A Meeting

DO's

  • Refer to interesting customer testimonials and stress on great customer experience
  • Compliment them about their personality if you get a chance
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t be too formal with them, they trust informality more
  • Don't be critical or challenge them openly, they can react defensively
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Roslyn is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Roslyn

  • They probably won't say no directly.


Insights For Deal Planning

    How fast (or slow) will Roslyn move?

  • They are not the ones to make fast decisions, even while they stay committed.
  • Can Roslyn take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Roslyn

Personality Compatibility


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