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Customer Success (Legal Tech and IP Ops) at Kilpatrick Townsend & Stockton LLP
📍 Seattle, Washington, United States

Rozell is a Customer Success Leader with over 20 years of experience in Intellectual Property and legal technology. Specializing in technology adoption, she has worked on the vendor side with Inteum, in-house at Amazon, and currently drives enterprise software adoption at Kilpatrick Townsend & Stockton LLP. People describe her as highly professional, capable, sincere, and attentive.

She is passionate about bridging the gap between legal workflows and technology, focusing on user enablement rather than just software training. Her recent work includes completing an AI Product Management certification, where she developed a capstone project focused on an AI-enabled tool specifically designed to augment the capabilities of legal professionals.

Unique fact: Rozell has a unique career trifecta, having held significant IP-focused roles as a paralegal, for a software vendor, and within an enterprise legal department.

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Experience
10 Years
Current Role
Customer Success (Legal Tech and IP Ops)
Job Level
Middle
Location
Seattle, Washington, United States
Personality Overview

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Priorities

Topics Rozell cares about

Legal Tech Adoption
Her core focus is on driving the successful adoption of enterprise IP software by focusing on legal workflows and building trust with users, not just software training.
AI in Law
She is actively working on building AI-enabled tools for legal professionals, as demonstrated by her recent AI Product Management capstone project.
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Career

Work history

10-2015
Customer Success (Legal Tech and IP Ops)
Kilpatrick Townsend & Stockton LLP
Intellectual Property Paralegal
BakerHostetler
Customer Success Manager
Inteum Company, LLC
Patent Paralegal
Seed IP Law Group
Intellectual Property Paralegal
Amazon
In the press

Media appearances

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Education
MBA Level Certification
UW Foster School of Business
Post Baccalaureate
University of Washington
Social presence
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Behavioral profile

DISC profile (public)

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