Rozell Price

Commander
DISC Type : D

Customer Success (Legal Tech and IP Ops) at Kilpatrick Townsend & Stockton LLP

Seattle, Washington, United States

Overview

Rozell is a Customer Success Leader with over 20 years of experience in Intellectual Property and legal technology. Specializing in technology adoption, she has worked on the vendor side with Inteum, in-house at Amazon, and currently drives enterprise software adoption at Kilpatrick Townsend & Stockton LLP. People describe her as highly professional, capable, sincere, and attentive.

She is passionate about bridging the gap between legal workflows and technology, focusing on user enablement rather than just software training. Her recent work includes completing an AI Product Management certification, where she developed a capstone project focused on an AI-enabled tool specifically designed to augment the capabilities of legal professionals.

Unique fact: Rozell has a unique career trifecta, having held significant IP-focused roles as a paralegal, for a software vendor, and within an enterprise legal department.

Personality Overview

Strong-Willed

Decisive

Very Quick

They like to be in a position where they can control the conversation and terms.  They like to act fast and expect others to do the same. They are not focused on building rapport and relationships.

Topics They Care About

Legal Tech Adoption
Her core focus is on driving the successful adoption of enterprise IP software by focusing on legal workflows and building trust with users, not just software training.
AI in Law
She is actively working on building AI-enabled tools for legal professionals, as demonstrated by her recent AI Product Management capstone project.
IP Operations
With a 20-year career spanning paralegal, vendor, and enterprise roles, she possesses deep expertise in the operational side of intellectual property management.

Media Appearances

Rozell has no verified media appearances

Work History

10-2015
Customer Success (Legal Tech and IP Ops) at Kilpatrick Townsend & Stockton LLP
Intellectual Property Paralegal at BakerHostetler
Customer Success Manager at Inteum Company, LLC
Patent Paralegal at Seed IP Law Group
Intellectual Property Paralegal at Amazon

Education

MBA Level Certification from UW Foster School of Business
Post Baccalaureate from University of Washington

More Information

Social Presence :

Prographics :

Exp : 10 Location : Seattle, Washington, United States Job Level : Middle Designation : Customer Success (Legal Tech and IP Ops) at Kilpatrick Townsend & Stockton LLP
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Insights For Selling To Rozell

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • Speak about competitive differentiation that your product offers
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Rozell is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Rozell

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Rozell move?

  • They can take decisions very fast if you manage to convince them.
  • Can Rozell take some risk or not?

  • The risks don’t matter much to them.

You And Rozell

Personality Compatibility


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