Ruchi Mathapati

Pioneer
DISC Type : dsi

Enterprise Account and CS Manager at Freshworks

Bengaluru, Karnataka, India

Overview

Ruchi is a B2B SaaS sales leader with over six years of experience in new business, enterprise expansion, and retention across India and Europe. She specializes in selling fintech solutions and excels at executive-level conversations with CXOs. Ruchi holds an MBA from Karnatak University.

A standout achievement is her consistent delivery of 30-55% in quarterly expansion growth by translating product adoption into measurable business impact.

Personality Overview

Driven But Considerate

Dynamic But Sincere

Friendly But Fast

If they are convinced, they can become very strong champions for your product  They have the unique ability to win both love and respect from their team (or outsiders) They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed

Topics They Care About

SaaS Account Growth
Focuses on driving growth through a mix of new business acquisition (hunting) and expanding existing enterprise accounts to increase ARR.
CXO Engagement
Experienced in running executive-level conversations and Quarterly Business Reviews (QBRs) with CFOs, CHROs, and company founders across various industries.
Fintech Solutions
Has direct experience selling enterprise fintech platforms, including solutions for expense management, AP/AR workflows, vendor payouts, and employee benefits.

Media Appearances

Ruchi has no verified media appearances

Work History

4-2025 - 9-2025
Enterprise Account and CS Manager at Freshworks
6-2024 - 4-2025
Enterprise Account Manager at Zaggle
4-2023 - 6-2024
Business Development Manager at Pazcare
3-2022 - 4-2023
Senior Business Development Associate at Scaler
8-2019 - 2-2022
Sales Specialist (BDA) at Aakash Educational Services Limited

Education

2017 - 2019
Master of Business Administration - MBA from Karnatak University
2017 - 2019
Master of Business Administration from kousali institute of management studies(KIMS)

More Information

Social Presence :

Prographics :

Exp : 6 Location : Bengaluru, Karnataka, India Job Level : N/A Designation : Enterprise Account and CS Manager at Freshworks
URL has been copied!

Insights For Selling To Ruchi

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention
  • During followups, use calls or text if needed, they should be fine

DONT's

  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Ruchi is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Ruchi

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Ruchi move?

  • They are generally fast movers and can take quick decisions
  • Can Ruchi take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Ruchi

Personality Compatibility


Other Freshworks Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.