Soumya Pallavi in

Soumya Pallavi

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Customer Success Specialist at Freshworks
📍 Greater Bengaluru Area, India

Soumya is a customer success professional with experience at Freshworks and LinkedIn, specializing in the SaaS industry. She manages both SMB and enterprise accounts, focusing on the entire client lifecycle including onboarding, adoption, renewals, and expansion. She holds a PGDM from the Jagdish Sheth School of Management.

Outside of her direct role, Soumya demonstrates a keen interest in continuous learning and emerging technologies. She recently completed a hands-on workshop on Generative AI to explore its applications in productivity and creativity. She is also inspired by and interested in the principles of effective leadership.

She proactively enhances her skills by completing workshops on trending topics like Generative AI.

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Experience
5 Years
Current Role
Customer Success Specialist
Location
Greater Bengaluru Area, India
Personality Overview

How Soumya shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Soumya cares about

SaaS Customer Success
Her entire career focus is on driving value for SaaS customers, managing everything from onboarding and adoption to retention and expansion.
Generative AI
Recently completed a workshop on Generative AI, showing a proactive interest in leveraging new AI tools for productivity and creativity.
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Career

Work history

5-2025 - 12-2025
Customer Success Specialist
Freshworks
10-2023 - 1-2025
Customer Success Manager
Diligent
7-2022 - 6-2023
Marketing Solutions Consultant
LinkedIn
8-2021 - 7-2022
Deputy Manager
DHL Global Forwarding
9-2020 - 8-2021
Management Trainee
DHL Global Forwarding
In the press

Media appearances

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Education
PGDM
JAGSoM - Jagdish Sheth School of Management
Bachelor of Business Administration
Sri Sri University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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