Soumya Pallavi in

Soumya Pallavi

Questioner · DISC type c
Customer Success Specialist at Freshworks
📍 Greater Bengaluru Area, India

Soumya is a customer success professional with experience at Freshworks and LinkedIn, specializing in the SaaS industry. She manages both SMB and enterprise accounts, focusing on the entire client lifecycle including onboarding, adoption, renewals, and expansion. She holds a PGDM from the Jagdish Sheth School of Management.

Outside of her direct role, Soumya demonstrates a keen interest in continuous learning and emerging technologies. She recently completed a hands-on workshop on Generative AI to explore its applications in productivity and creativity. She is also inspired by and interested in the principles of effective leadership.

She proactively enhances her skills by completing workshops on trending topics like Generative AI.

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Experience
5 Years
Current Role
Customer Success Specialist
Location
Greater Bengaluru Area, India
Personality Overview

How Soumya shows up

Price-Sensitive
Systematic
Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to analyze every situation thoroughly.
 They are more likely than others to negotiate on pricing and terms.

Priorities

Topics Soumya cares about

SaaS Customer Success
Her entire career focus is on driving value for SaaS customers, managing everything from onboarding and adoption to retention and expansion.
Generative AI
Recently completed a workshop on Generative AI, showing a proactive interest in leveraging new AI tools for productivity and creativity.
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Career

Work history

5-2025 - 12-2025
Customer Success Specialist
Freshworks
10-2023 - 1-2025
Customer Success Manager
Diligent
7-2022 - 6-2023
Marketing Solutions Consultant
LinkedIn
8-2021 - 7-2022
Deputy Manager
DHL Global Forwarding
9-2020 - 8-2021
Management Trainee
DHL Global Forwarding
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
PGDM
JAGSoM - Jagdish Sheth School of Management
Bachelor of Business Administration
Sri Sri University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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